Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My phone says out of range, & NO power at base. Whats wrong?

My phone says out...

My phone says out of range, & NO power at base. Whats wrong? it is a 2 phone set up and they both say the same thing.

Technician's Assistant: Do all the handsets for your system show the same message?

Yes it is two handsets.

Technician's Assistant: Have you tried a full system reset? The Phone Expert can walk you through the various steps.

No I need help.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

No I have had this set for awhile could it just be the batteries?

Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 3 minutes by:
2/21/2018
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,780
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with this issue today.
Sorry to hear of any issue with your phones.
To help you with this issue, may I ask:
1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base station.
2) When was this issue first noticed?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.
Thanks

Ask Your Own Phone Systems Question
Customer reply replied 5 months ago
URC20688C2-R

Hi again,
I just saw your call request, but unfortunately I'm not near a phone right now to be able to call. It will be AT LEAST 5 minutes before I can reach a phone.
We can also continue here in this chat/text form.
IF that will work for you, please try to find another model for the system, as I do NOT recognize the model just sent.
Thanks

Ask Your Own Phone Systems Question
Customer reply replied 5 months ago
DS6521/DS6521-2

OK - if that is a Vtech DS6521 system, please find the AC Power Adapter that is connected to the MAIN BASE, and DISCONNECT that adapter from the AC outlet it is connected to - and leave it disconnected for about TWO MINUTES.

Also, remove the HANDSET from the BASE during this disconnect time.

After the TWO MINUTES, reconnect the AC adapter to its outlet and WATCH the MAIN BASE - to see if ANY lights on the base flash or light up - even if just for a second or two.

Then place the handset back in the base and let me know if the "out of range" message goes away.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 5 months ago
unplugging it and plugging it back in worked. Thank You.

You are quite welcome.

Please let me know if you have any more questions about this phone system.
If this has helped answer your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.
You should see some "stars" (and SUBMIT button) to do that, but please let me know if you do NOT see them (you may have to REFRESH your screen) or can not use them.

Thanks, ***** *****
--. .-

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,780
Experience: Working with Electronics for 25+ years.
Verified
Greg A. and 87 other Phone Systems Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,780
9,780 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,780 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

398 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
We have the VTech telephones five of them in our place. Only
Hi we have the VTech telephones five of them in our place. Only one, sometimes two, work. The other ones state: OUT OF RANGE OR NO POWER AT THE BASE. I have unplugged and replugged but still the same … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,780 satisfied customers
It shows out of range or no power at base. I am in range and
It shows out of range or no power at base. I am in range and there is power at the base. The answering machine still works. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,780 satisfied customers
I have a Vtech phone that I bought and it always states out
Hello, I have a Vtech phone that I bought and it always states out of range from base regardless of were the phone is positioned … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Two uniden cordless phones modelDcx179 dect 6.0 Prblem: out
two uniden cordless phones modelDcx179 dect 6.0 Prblem: out of range and searching..no dial tones cannot get rid of problem … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a set of your CS6629-2 cordless phones. There is a
I have a set of your CS6629-2 cordless phones. There is a main base and an auxiliary base. The main one is plugged into a power strip, and the secondary one is plugged directly into a wall outlet. Aft… read more
Louie
Louie
Technician
Associate Degree
398 satisfied customers
I had an AT&T 86109 2 line hand/corded as well as remote
I had an AT&T 86109 2 line hand/corded as well as remote handsets. (4 Handsets). I had issues with one Remote Handset and a broken antenna on the Base. I chose to replace the Base and 1 Handset & char… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,133 satisfied customers
I just bought a new VTECH wireless phone..I tried to set it
Hello.. I just bought a new VTECH wireless phone..I tried to set it up amongst the 3 other VTECH phones that I have ..something went wrong.. I only have 1 wirelss phone working now..3 others don't wor… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,780 satisfied customers
My land line phone is not working, I have reset the modem
My land line phone is not working, I have reset the modem several times, but does not change anything. My account number is8155 40(###) ###-#### ***** 21 Moraga Via Orinda Ca 94563 name Alice Y. McDan… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I PURCHASED A NEW 2 HANDSET VTECH PHONE AFTER ONE OF THE
I PURCHASED A NEW 2 HANDSET VTECH PHONE AFTER ONE OF THE PHONES ON THE OLD SET STARTED SHOWING NO POWER TO BASE OR OUT OF RANGE. THE THING IS THE HANDSET 2 WORKED. TODAY I GOT NEW PHONES AND BOTH SAY … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,780 satisfied customers
I have 5 wireless remotes KX TD7685There are 2 KX T0155 unitsand
I have 5 wireless remotes KX TD7685 There are 2 KX T0155 units and there is a KX TDA50 that connects to a TDA 50 Hybrid IP PBX box My remote/wireless unites do not have a dial tone. I checked the volt… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
I have a VTECH LS6475-3 phones and base. I have two phones
I have a VTECH LS6475-3 phones and base. I have two phones with original base. I purchased to used handsets on Ebay models LS6475-3. Both phones say Out of range OR no pwr at base. I have put both pho… read more
Michael
Michael
Appliance Repair Technician
Bachelor's Degree
3,516 satisfied customers
vetch Bluetooth with five phones and headset was working Wed
vetch Bluetooth with five phones and headset was working Wed nite just fine. When I went to use one Thursday morning all phones had this message: Out of range or no power at base. Even the phone on th… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,780 satisfied customers
I have a panasonic cordless kx-tga560cm. Ican dial a nuber
I have a panasonic cordless kx-tga560cm. Ican dial a nuber and it does nothing and the number goes away… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
#1 handset will not operate. says out of range or no power
#1 handset will not operate. says out of range or no power at base. Phone is next to base. Phone is fully charged. Base has been checked for pwr, and is connected.… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,780 satisfied customers
We had a fuse blow. And now our phones all say "Out of Range"
We had a fuse blow. And now our phones all say "Out of Range" and are not working. What can I do to fix this?… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,780 satisfied customers
On both my uniden phones the display says "searching." It is
On both my uniden phones the display says "searching." It is impossible to use either phone, even if they ring.Cheers Fran… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,780 satisfied customers
I cannot get the extra hand set to register. It continues to
I cannot get the extra hand set to register. It continues to say connecting and then out of range… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor's Degree
239 satisfied customers
hi I have awdect3355 It developed a fault where it would ring
hi I have awdect3355 It developed a fault where it would ring once and stop and no call was recorded, very occasionally it would ring to answer. when ringing in it seemed that the call stopped but had… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,780 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x