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KX-TGF575. I need to set up voice message password and

Customer Question
KX-TGF575. I...

KX-TGF575. I need to set up voice message password ***** access. I can't find instructions anywhere in booklet, so here I am. Help, please!

Technician's Assistant: Just to clarify, what device or product are you trying to access?

KX-TGF575 Panasonic Cordless telephone

Technician's Assistant: What Panasonic system do you have?

What does that mean?

Technician's Assistant: The Phone System Technician will be able to walk you through that. How long has this been going on with your Panasonic system? What have you tried so far?

I just installed this new phone

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

That's all, thanks

Submitted: 6 months ago.Category: Phone Systems
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Answered in 7 minutes by:
1/17/2018
Electronics Technician: Greg A., Engineer replied 6 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,472
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with this issue today.
Sorry I didn't see your question earlier and to hear of any issue setting up your phones.
To help you with this issue, may I ask:
1) Are you trying to set up the built-in Answering system OR the Voicemail access sequence?
2) What landline phone service provider (phone company) you have for this phone line?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.
Thanks

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Customer reply replied 6 months ago
2. Comcast is the landline service provider.
1. To the extent that I understand your question, I am trying to set up a password ***** retrieve recorded messages left by people phoning me on my landline when I am not at home or unwilling to pick up the phone at the time.
Customer reply replied 6 months ago
Perhaps you can tell me where in the operating instructions the relevant instructions are to be found.
Electronics Technician: Greg A., Engineer replied 6 months ago

OK - let me ask some slightly different questions then:

1) BEFORE getting this phone, had you SUCCESSFULLY used the provider's Voicemail system - for taking messages?

2) Do you still have another phone that WAS used - before getting this Panasonic system?

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Customer reply replied 6 months ago
there is already an important voicemail message I can't access.
Customer reply replied 6 months ago
it was a Panasonic
Electronics Technician: Greg A., Engineer replied 6 months ago

OK - if you still have that previous phone, did that phone have a "1-touch button" that had been programmed to give you access to the provider's Voicemail system?

If so, if you can get me the model of the previous phone, we MAY be able to get that information from the old phone and program it into the new phone system.

Thanks

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Customer reply replied 6 months ago
No. This is ludicrous. I'm going to return this phone set and try something else. I'm sorry to have wasted this time and $5.00.
Electronics Technician: Greg A., Engineer replied 6 months ago

I don't understand ... you responded "yes" to having the previous phone that was used to access the voicemail system.

Is that not correct?

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