Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

We have a Panasonic cordless phone system (Model #

Customer Question
We have a Panasonic...

We have a Panasonic cordless phone system (Model # KX-TG6641.) We have just moved into a new home and took our phone/answering system with us. It worked fine at our old home, which had a traditional land line. At our new home, we have been able to keep our old phone number, but with an AT&T system that uses cellular service to mimic a land line. I am not explaining that very well, I know, but I think you are probably familiar with that type of phone system. Anyway, we tried to re-setup our phone, and we can make and receive calls just fine. However, when a call comes in it does not play the greeting message I have recorded, nor does it allow a caller to leave a message. They hear a recording saying that the "mailbox is not yet set up" and tells the caller to call back later. We have gone through absolutely everything we can think of, but cannot get the answering machine to work. Any ideas????

Technician's Assistant: What Panasonic system do you have?

The KX-T6641

Technician's Assistant: How long has this been going on with your Panasonic system? What have you tried so far?

We have been attempting to set this up for the last week or so, and have tried everything in the manual.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Well, just that the phone works with both incoming and outgoing calls, but not the answering machine.

Submitted: 4 months ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 9 minutes by:
1/7/2018
Electronics Technician: Greg A., Engineer replied 4 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,532
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with this issue today.
Sorry I didn't see your question earlier and to hear of any issue with your phones.
To help you with this issue, may I ask:
1) Can you tell me MORE about the "AT&T system that uses cellular service to mimic a land line"? For example, is that system a small "box", that MAY have a model number printed on the bottom of the unit?
2) How many rings is the Panasonic Answering system set to - before it picks up incoming calls?
3) Do you have access to an outside phone - in case any TEST CALLS need to be made to the "mimicked landline" number?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.
Thanks

Ask Your Own Phone Systems Question
Customer reply replied 4 months ago
Our phone system is just plugged into the AT&T wireless unit and to power. We are set to 5 rings. My cell number is:(###) ###-####
Electronics Technician: Greg A., Engineer replied 4 months ago

OK - does that wireless unit have a MODEL NUMBER printed on the bottom - that you can send me?

And can YOU use your cell phone to call the "landline" number, and COUNT THE RINGS BEFORE the "not set up" message is heard?

Thanks

Ask Your Own Phone Systems Question
Electronics Technician: Greg A., Engineer replied 4 months ago

Hi again,

I see it has been a while and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

Ask Your Own Phone Systems Question
Was this answer helpful?
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,532
9,532 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,532 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

357 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
I just bought a ATT CL82314 system DECT 6.0 and have a ATT
Hi i just bought a ATT CL82314 system DECT 6.0 and have a ATT TL7800 headset and I can't pair them? How can I do that? … read more
Harry
Harry
1,701 satisfied customers
Our phone says memory is full. ,t know what to do. Panasonic
Our phone says memory is full. Don,t know what to do … read more
Greg A.
Greg A.
Engineer
9,532 satisfied customers
There. My 11 year old Panasonic Cordless phone is about to
Hi, there. My 11 year old Panasonic Cordless phone is about to bite the dust. Have always had Panasonic so would prefer to stay with this brand. What I need is: 3 cordless handsets (2 will do if neces… read more
Harry
Harry
1,701 satisfied customers
KX-TGF380 - I recorded a new message - I set day and time -
KX-TGF380 - I recorded a new message - I set day and time - There is no ring when someone calls - The caller hears it ringing - the caller also is told that the system isn't set up - Also there is no … read more
Harry
Harry
1,701 satisfied customers
Have a Panasonic mod # KX-TGEA20. Answering pick up has a
Have a Panasonic mod # KX-TGEA20. Answering pick up has a max of 7 rings. Is there a way to program for more? … read more
Harry
Harry
1,701 satisfied customers
My landline system KX-TGF375 won't let anyone leave a
My landline system KX-TGF375 won't let anyone leave a message. It answers with my message but no beep to leave message. I dont have backup sales receipt but purchased from Costco Oct 2016. Help!!! … read more
Greg A.
Greg A.
Engineer
9,532 satisfied customers
Help setting up subscription to caller ID, transfer of phone
Help setting up subscription to caller ID, transfer of phone numbers stored in old KX-TGE230 base unit, and from iPhone 8 … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Replaced a 7400A Data Module with 7400B Plus Data Module,
Replaced a 7400A Data Module with 7400B Plus Data Module, I'm not able to use the Hospitality codes, but it will see guest names. … read more
Harry
Harry
1,701 satisfied customers
My answering machine says thre mailbox is not set up. How do
My answering machine says thre mailbox is not set up. How do I do that? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Panasonic phone. KX-TG3645. I need to unblock a
I have a Panasonic phone. KX-TG3645. I need to unblock a number. Can you help me? … read more
Greg A.
Greg A.
Engineer
9,532 satisfied customers
We have a receiver on a KX-TG 1033 tat is dead battery's are
We have a receiver on a KX-TG 1033 tat is dead battery's are O.K. The unit started with the talk key not making contact. Now it is dead and dose nothing, Can I fix this or buy a new receiver? The unit… read more
Harry
Harry
1,701 satisfied customers
What can I do to have my Panasonic phones blink when I have
what can I do to have my Panasonic phones blink when I have a message … read more
Harry
Harry
1,701 satisfied customers
I have an LG K 20 Plus and i forgot my knock code it wont
Second opinion] i have an LG K 20 Plus and i forgot my knock code it wont let me get in with my fingerorint… read more
Harry
Harry
1,701 satisfied customers
My easa-phone, model # KX-T1020, quit working. Any
My easa-phone, model # KX-T1020, quit working. Any suggestions? … read more
Harry
Harry
1,701 satisfied customers
I am trying to set up my new Panasonic 2-line Phone
I am trying to set up my new Panasonic 2-line Phone book...the directions says my call list will take care of 3,000......I got 16 entries and see no where else to go.... … read more
Harry
Harry
1,701 satisfied customers
Check phone line. Panasonic. Kx-tgd312e. 1week I have
Check phone line JA: What's the brand/model of your phone system? Customer: Panasonic. Kx-tgd312e JA: How long has this been going on with your Panasonic system? What have you tried so far? Customer: … read more
Harry
Harry
1,701 satisfied customers
Our church has a 25 year old Panasonic telephone without
Our church has a 25 year old Panasonic telephone without either in-coming or out-going cassette tapes. #I -can generic cassette tapes work or #2- If no, are replacement ICM and OGM tapes available to … read more
Harry
Harry
1,701 satisfied customers
I have a new answering System KX-TGF-340. After programing
I have a new answering System KX-TGF-340. After programing info. into your base unit. And you disconect your power, Does that info. stay with the unit until you resupply power? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x