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Phone taking messages but I no longer hear it ring.

Customer Question
Phone taking messages but...

Phone taking messages but I no longer hear it ring

Technician's Assistant: When did this sound problem start with your system?

Yesterday i believe

Technician's Assistant: Does it happen on all the handsets?

Yes

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I did unplug and plug on two of the three handseys

Submitted: 6 months ago.Category: Phone Systems
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Customer reply replied 6 months ago
non no, no, you are already charging me more $. Stop I have not interacted with anyone.
Next I will stop my credit card
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 6 months ago
I cannot be called .. that is the problem
Answered in 10 hours by:
1/6/2018
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Phone Systems
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Electronics Technician: Harry, Customer Service replied 6 months ago

What is the make/model of the phone?

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Customer reply replied 6 months ago
Will initiate tomorrow or Monday when I have a block of time.
Electronics Technician: Harry, Customer Service replied 6 months ago

OK

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Customer reply replied 6 months ago
OK HArry I am ready to spend the time it takes to resolve this problem
Customer reply replied 6 months ago
You cant call me that is the problem, no ringing on the phone. Also, I have been charged an amount $30. That is my ceiling or I will need to just drop my landline. Fixed income senior here.
Customer reply replied 6 months ago
I can call you but at what number? and no extra cost.
Customer reply replied 6 months ago
pls show
me some feedback???????
Electronics Technician: Nathan, Technician replied 6 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 30,767
Experience: Residential and commercial systems.
Verified

I’m Nathan, and I’ll be assisting you today.

Sorry to hear that you’re having trouble with this but I’ll do my best to help you out.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

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Customer reply replied 6 months ago
No and I called vech directly. Please refund the charges on my account since I received no help from you end. I will be watching my records to see the refund
Electronics Technician: Nathan, Technician replied 6 months ago

You may self manage any such matters from the help page. Posting here has no affect on your payment.

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Customer reply replied 6 months ago
HOw can I arrange to get my money back? YOu company has not done anything for me. If you take money with no service provived that is a form of stealing.
Electronics Technician: Nathan, Technician replied 6 months ago

We're all independent techs here spending our own personal time in a good faith effort to help.

You paid the agreed upon fees to the site, I was unable to help as you have not responded with any of the necessary details requested for me to do so.

You may self manage any billing matters from the help page. I cannot help you with anything payment related from here.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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