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We have Panasonic KX-TGE233 - On my phone I have a message…

Customer Question
We have Panasonic KX-TGE233...

We have Panasonic KX-TGE233 - On my phone I have a message that says "Voice mail msg via phone co. I'm trying to delete it and it won't let me.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

My husband smartphone TMobil alcatel.

Technician's Assistant: How long has this been going on with your Alcatel phone? What have you tried so far?

I'm not having a problem with his phone, that message is on my new Panasonic KX-TGE233. I'm just trying to delete from our phone.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No, I know how to enter mu contacts, put my greetings. I just want to delete that message, since won't go away, It's been on it since yesterday, I keep trying to delete it and can't. Please help. Do you think if we disconnect all three of the phone, it start all over again it will work?

Submitted: 6 months ago.Category: Phone Systems
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Answered in 3 hours by:
1/5/2018
Electronics Technician: Kraig, Engineer replied 6 months ago
Kraig
Kraig, Engineer
Category: Phone Systems
Satisfied Customers: 602
Experience: Broadcast Engineer for over 7 years.
Verified

Hi, I'm JA Engineer. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP.

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Electronics Technician: Kraig, Engineer replied 6 months ago

Here is what you need to do to clear the message:

(1) Press [ERASE] while the base unit is not being used

• "To erase all messages, press ERASE again" is heard.
(2) Within 10 seconds, press [ERASE] again.

• The unit beeps, then announces "No messages".
• The base unit display shows "0".

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Category: Phone Systems
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