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I have just purchased a Panasonic Kx-tgd224n. The base unit…

Customer Question
I have just...

I have just purchased a Panasonic Kx-tgd224n. The base unit seems to be OK but the handsets do not seem to be working. What am I doing wrong? My old Panasonic KX-TGA841 has been working and I have connected the new model just as I had it.

Technician's Assistant: What's the brand/model of your phone system?

Kx-tgd224n

Technician's Assistant: How long has this been going on with your phone system? What have you tried so far?

I have connected the base unit and it looks OK. I have had the other handsets plugged into the chargers and they do not show anything on the screen. I have tried to deregister them to no avail.

Submitted: 6 months ago.Category: Phone Systems
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Answered in 4 minutes by:
1/5/2018
Electronics Technician: Louie, Technician replied 6 months ago
Louie
Louie, Technician
Category: Phone Systems
Satisfied Customers: 13,430
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to JustAnswer. My name is ***** ***** I'll be assisting you with your question regarding your "...Panasonic Kx-tgd224n..."

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Electronics Technician: Louie, Technician replied 6 months ago

Initially and to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

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Customer reply replied 6 months ago
I tried to reregister the hand sets which did not work. Then I tried deregistering the handsets to no avail.
Customer reply replied 6 months ago
Try to tell me what to do this way.
Electronics Technician: Louie, Technician replied 6 months ago

Thank you for your kind understanding of automated-systems / machine-generated followups, ads and offers.

Sorry but with the description of "... handsets...do not show anything on the screen...", have you checked the batteries and if correctly installed?

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Customer reply replied 6 months ago
My old system worked just the way I have the new one wired so I don't understand why this one won't work.
Electronics Technician: Louie, Technician replied 6 months ago

Have you checked the batteries and how these are positioned or more particularly the orientation of the + and - terminals/contacts?

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Customer reply replied 6 months ago
Please refund my $5.
Electronics Technician: Louie, Technician replied 6 months ago

My participation is strictly limited to technical, repair and/or installation issues as well as related information.
Request for cancellation, refunds as well as billings & payments concerns are best addressed by Customer Support.

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