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When I receive a phone message, it appears my phone as a new…

Customer Question
When I receive a...

When I receive a phone message, it appears my phone as a new message, but the message does not appear in my mail box.

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

These are not emails they area voice mails.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I do not think that those settings are available on my phone.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I want you to understand that this is not an email problem this is a phone problem.

Submitted: 7 months ago.Category: Phone Systems
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Answered in 12 hours by:
1/5/2018
Electronics Technician: Greg A., Engineer replied 7 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,492
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,
I'm Greg and will do my best to assist with this issue today.
Sorry I didn't see your question earlier and to hear of any issue with your phones.
If you still need help with this issue, may I ask:
1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base station.
2) How are messages normally listened to (ex. pressing a PLAY button, dialing into a service, etc.)?
3) What landline phone service provider (phone company) you have for this phone line?
Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.
Thanks

(im)

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Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,492
3,492 Satisfied Customers
Experience: Working with Electronics for 25+ years.

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