Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

I have a landline wall phone that works. I have on the same…

Customer Question
I have a landline...

I have a landline wall phone that works. I have on the same number a four-unt console phone that doesn't work. All four nuts quit at the same time yesterday. They are approx. six months old. I was told yesterday that it was probably a short and I should replace the system. I did that, and charged the new ones overnight. The lights are on, they are charged, the connections appear to be sound, but I still have no dial tone, no function. What could be causing this?

Technician's Assistant: When did you last charge your phone?

Overnight last night

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

What power button - where?

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

NO, but we're not talking about a smartphone - I would, however, like to talk to a smart human!

Submitted: 6 months ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 1 hour by:
1/4/2018
Electronics Technician: Greg A., Engineer replied 6 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,410
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry I didn't see your question earlier and to hear of any issue with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the four-unit phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base station.

2) Who advised you (yesterday) "that it was probably a short" and the system should be replaced?

3) What landline phone service provider (phone company) you have for this phone line?

4) Were there any other troubleshooting steps taken (not mentioned above)?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 6 months ago
KX-TGE432 Panasonic. Clerk at Walmart. WIndstream. I contacted WIndstream yesterday and have an order in, but, since the wall phone on the same line is working, I hold out little hope that it will help. Have disconnected the unit and reconnected.
Customer reply replied 6 months ago
Your customer service agent told me a phone call from you would be free. THe screen tells me it will be an extra charge of $26. WHich is it?
Customer reply replied 6 months ago
Please cancel my request altogether. Thanks.
Electronics Technician: Greg A., Engineer replied 6 months ago

Hi again,

Sorry for any delay - had a bit of a "family emergency".

From what you have described, it "sounds like" the issue MAY be with the phone "wiring" - to the phone jack where the Panasonic phone cord is connecting.

A simple TEST would be to connect the Panasonic base unit to the same phone jack where the wall phone is connected, and see if the Panasonic works properly at that location.

You may of course have to take the wall phone loose for a few minutes while this TEST is done.

Please let me know IF you can do that TEST and let me know the results if you can.

Thanks, ***** *****

Ask Your Own Phone Systems Question
Customer reply replied 6 months ago
Thank you, ***** ***** have asked that you discontinue - I am pursuing the problem locally.
Electronics Technician: Greg A., Engineer replied 6 months ago

Sorry - I didn't see the discontinue note - until just now.
Take Care, Greg A.
(im)

Ask Your Own Phone Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,410
3,410 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

3,410 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

398 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
I can't get the logo "Voicemail message via phone co" off my
I can't get the logo "Voicemail message via phone co" off my phone. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Have lost dial tone and have tried what the auto told me the
have lost dial tone and have tried what the auto told me the one phone that is c … read more
Harry
Harry
2,029 satisfied customers
Have a new voice mail on my phone but it isn't a message for
have a new voice mail on my phone but it isn't a message for me. Phone keeps blinking...how do I get rid of it … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Bought Panasonic phones kx-tg3634 can not get a dial tone to
bought Panasonic phones kx-tg3634 can not get a dial tone to make calls all phones connected … read more
Greg A.
Greg A.
Engineer
3,410 satisfied customers
Just got our panasonic phones - guess theybare charged cuz
Hi - just got our panasonic phones - guess theybare charged cuz it says "check phone lines" - what do I do? … read more
Greg A.
Greg A.
Engineer
3,410 satisfied customers
I don't have a dial tone! The phone is dead! It's paid up
I don't have a dial tone! The phone is dead! It's paid up and dead! … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
Our home phone line is down, there is no dial tone, the #
our home phone line is down , there is no dial tone, the # is(###) ###-####name ***** ***** … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
BASE MODEL KX-TG402------ WHEN A CALL COMES IN, I CAN'T GET
BASE MODEL KX-TG402------ WHEN A CALL COMES IN , I CAN'T GET TO THE PHONE FAST ENOUGH TO ANSWER THE CALL. IT RINGS 4 TIMES AND TRIPS INTO THE ANSWERING MODE. ALSO , MANY OF THE MESSAGES LEFT , THAT PE… read more
Greg A.
Greg A.
Engineer
3,410 satisfied customers
My phone (which is new) always shows NEW VOICE MAIL press VM
my phone (which is new) always shows NEW VOICE MAIL press VM when I do this a number rings automatically When I check for voice mail it is empty. … read more
Greg A.
Greg A.
Engineer
3,410 satisfied customers
I have a dial tone. However, when I dial a number, even
I have a dial tone. However, when I dial a number, even though the number I'm dialing appears on the screen, the dial tone continues and therefore the number shown isn't called. When I call it from my… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Our phone is blinking with the message that we have a VM
Our phone is blinking with the message that we have a VM message. We do not subscribe to that and I can't get the phone to stop blinking. … read more
Greg A.
Greg A.
Engineer
3,410 satisfied customers
I just purchased a KX-TG7875 phone Is it a land line as well
I just purchased a KX-TG7875 phone Is it a land line as well as a cell phone device. Should I be able to plug it into the current phone jack and get a dial tone. … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
I have a KX-TGGE232 phone that has quit working. When I dial
I have a KX-TGGE232 phone that has quit working. When I dial a number, it goes through the dial process but immediately goes to a dead dial tone. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Cordless tel Model KX-TGEA40 AND CAN'T seem to gget
I have a Cordless tel Model KX-TGEA40 AND CAN'T seem to gget it to work. What am I doing wrong? … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
789 satisfied customers
how do i get a panasonic kxtg5230 cordless to give me a dial
how do i get a panasonic kxtg5230 cordless to give me a dial tone (make it work in otherwords) when i plug it in my landline phone jack… read more
Louie
Louie
Technician
Associate Degree
398 satisfied customers
I am charging a new panasonic phone and the display window
I am charging a new panasonic phone and the display window shows "charging" and "phone in use". Should I see both?… read more
Greg A.
Greg A.
Engineer
3,410 satisfied customers
Cant make outgoing calls. Dial tone is present. After dialing
Cant make outgoing calls. Dial tone is present. After dialing a number, a voice comes on and says "If you'd like to make a call hang up and try again". We can receive incoming calls. Our regular landl… read more
Greg A.
Greg A.
Engineer
3,410 satisfied customers
I have a model KX-TG1034 telephone set and i cant get to work.
I have a model KX-TG1034 telephone set and i cant get to work. The four phones work the same way but i cant get a phone call to another person. Batteries have been checked on all phones. The base seem… read more
Greg A.
Greg A.
Engineer
3,410 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x