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I have a Panasonic tel model no KX-TGF37x. nither the

Customer Question
I have a Panasonic...

I have a Panasonic tel model no KX-TGF37x. nither the prerecorded message or the mssage I recorded will play when an outside call received.

Technician's Assistant: How long have you had your KX-TGF37X?

For over 5 years

Technician's Assistant: What have you tried so far with your Panasonic product?

I recoded a message on one of the handset I could hear it after I recorded it from the hand set. when that did not work. I reset it to the prerecorded massege That did not work either.

Technician's Assistant: What's the brand/model of your phone system?

Looking at the operation instruction is one of KX-TGF372 or 3 or 4 or 5.

Technician's Assistant: How long has this been going on with your phone system? What have you tried so far?

You are repeating the question are you a person?

Submitted: 7 months ago.Category: Phone Systems
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Answered in 5 minutes by:
1/4/2018
Electronics Technician: Greg A., Engineer replied 7 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,783
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry to hear of any issue with your phone/answering system.

To help you with this issue, may I ask:

1) What exactly happens - or is heard - when the outside call comes in OR if you call the system from an outside phone?

For example, does an incoming call ring endlessly or does something else happen?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

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Customer reply replied 7 months ago
it ring five rings as I set it to, the silent
Electronics Technician: Greg A., Engineer replied 7 months ago

OK - can you do a quick TEST for me?

That TEST is to change the number of rings of the Panasonic system to TWO (minimum value) and then make a TEST CALL to the system - from an outside phone - and see if the system picks up after the TWO rings?

Thanks

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Customer reply replied 7 months ago
I will try
Electronics Technician: Greg A., Engineer replied 7 months ago

Very good.

Make sure the Answering system is switched ON, and let me know the results of the change.

Thanks

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Customer reply replied 7 months ago
no more money
Electronics Technician: Greg A., Engineer replied 7 months ago

???

I don't know what the "no more money" response is for.

Perhaps you are seeing an OPTIONAL additional service request?

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Electronics Technician: Greg A., Engineer replied 7 months ago

Hi again,

May I ask if you were able to make that change (number of rings) and perform the TEST (above)?

If so, can you tell me the results?

Thanks

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Electronics Technician: Greg A., Engineer replied 7 months ago

Hi again,

I see it has been a while and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

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