Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

I can hear callers, but they can't hear me, and then the…

Customer Question
I can hear callers...

I can hear callers, but they can't hear me, and then the call is discontinued. It's as though the MUTE was on but not blinking. Pressing the MUTE key doesn't help.

Technician's Assistant: What device or product has sound issues?

KX-TG4773 answering system

Technician's Assistant: How long have you had your KX-TG4773?

June 7, 2016

Technician's Assistant: What have you tried so far?

Only pressing the MUTE key

Submitted: 7 months ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 3 minutes by:
1/2/2018
Electronics Technician: Nathan, Technician replied 7 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 31,347
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?

Ask Your Own Phone Systems Question
Electronics Technician: Nathan, Technician replied 7 months ago

Hello, it appears your question is still open.
Do you need more help with this?
Please note: You have already paid your fees to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.
Nathan

Ask Your Own Phone Systems Question
Customer reply replied 7 months ago
Problem already solved by COMCAST. No need for your help.
JB
Electronics Technician: Nathan, Technician replied 7 months ago

Thanks

Ask Your Own Phone Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,472
3,472 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

3,472 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

398 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
I can't get the mute to turn off on my Panasonic cordless.
I can't get the mute to turn off on my Panasonic cordless … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
61 satisfied customers
How to remove mut e f rom Panasonic cordless phone. Model
How to remove mut e f rom Panasonic cordless phone … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
61 satisfied customers
I am looking to purchase a Panasonic kx tge474s cordless
I am looking to purchase a Panasonic kx tge474s cordless phone system. It says it announces out loud who is calling. I want to know if I will be able to turn off (mute) the announcement aspect as I do… read more
Nathan
Nathan
Technician
31,347 satisfied customers
I have a Panasonic telephone KX-TG7872. I can not understand
I have a Panasonic telephone KX-TG7872. I can not understand how to put a call on hold & answer a new incoming call? … read more
Nathan
Nathan
Technician
31,347 satisfied customers
How can I mute the answering system w/o turning off the
how can I mute the answering system w/o turning off the system - KX-TGL432 … read more
Nathan
Nathan
Technician
31,347 satisfied customers
Cannot remove "mute" from my hand sets. model # KX-TGEA20, I
Cannot remove "mute" from my hand sets. model # KX-TGEA20 … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,472 satisfied customers
I have a Panasonic phone. The model number for the base unit
I have a Panasonic phone. The model number for the base unit is KX-TGE270, the addon units are KX-TGEA20. How do is disable MUTE. I make a call or someone calls me and I cannot hear the caller. … read more
James I
James I
Pool Plant Operator
23 satisfied customers
I have Panasonic phone system with 4 phones Model #
I have Panasonic phone system with 4 phones Model # KX-GA470. Everything else works but one phone only which when my daughter calls me I can here her but she cannot here me. What should I do ? … read more
Nathan
Nathan
Technician
31,347 satisfied customers
When I try to use my phone, the "MUTE" comes on and won't
When I try to use my phone, the "MUTE" comes on and won't turn off. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,472 satisfied customers
2 questions: 1. When I try to answer a call the word "Mute"
2 questions: 1. When I try to answer a call the word "Mute" appears and the caller can't hear me talk. How do I get rid of "Mute"? 2. I can't receive voice mail. The phone shows "Call phone company vo… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,472 satisfied customers
The menu function on my phone is not working. Only list
The menu function on my phone is not working. Only list calls. T am trying to block unwanted calls. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,472 satisfied customers
I have a Panasonic KX-TGF352 cordless phone system. How do I
I have a Panasonic KX-TGF352 cordless phone system. How do I turn off the base set ringer while a call is coming in without blocking the call or picking up the receiver? All I want to do is mute the r… read more
Nathan
Nathan
Technician
31,347 satisfied customers
I'm trying to turn off Talking Caller on the base unit. OK
I'm trying to turn off Talking Caller on the base unit. OK with Handset but not Base Unit. Thanks… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,472 satisfied customers
I have panasonic system kx-tga680. All of a sudden all phones
I have panasonic system kx-tga680. All of a sudden all phones including base unit went on mute. I disconnected the entire system but all phones still showed mute. Any suggestions?… read more
Nathan
Nathan
Technician
31,347 satisfied customers
My phone will only ring once and then I dont hear the other
My phone will only ring once and then I don't hear the other rings. The bell on the screen has a cross across it. I can't figure how I got that setting or how to get it off. it just started doing that… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,472 satisfied customers
I have just purchased KX-TG465SK system. I have a caller that
I have just purchased KX-TG465SK system. I have a caller that needs us to accept a call by pressing codes after answering. The codes never reach the calling system and the call drops as being rejected… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,472 satisfied customers
I have problems with the call waiting.I have a Panasonic
I have problems with the call waiting. I have a Panasonic KX-TG1061C Digital corded/cordless Answering system. 1./ When I press the call waiting button it takes a few seconds (or more) before it goes … read more
Nathan
Nathan
Technician
31,347 satisfied customers
I can hear the caller but he cant hear me on my Panasonic
I can hear the caller but he can't hear me on my Panasonic KX-TG7200BX cordless phone. The problem appeared suddenly. It doesn't seem related to the mute button. If I really yell, then the caller can … read more
Craig
Craig
Electrical Director
Electrical Automation Technician
2,133 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x