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I have an asterisk system in the cloud that has 20 Yealink…

Customer Question
I have an asterisk...

I have an asterisk system in the cloud that has 20 Yealink T46Gs all working just fine. I am having a problem with a Polycom Vxx 410. The phone does not register. Here is the firmware:

Technician's Assistant: What's the brand/model of your phone system?

Phone Information
Phone Model VVX 410
Part Number 3111-46162-001 Rev:A
MAC Address 64:16:7F:94:BB:E1
IP Address 10.40.153.36
UC Software Version 4.1.4.7430
BootROM Software Version 5.1.4.0844 Here is the boot log::

Technician's Assistant: How long has this been going on with your phone system? What have you tried so far?

Just tried to set this phone up last week.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Do you wish to see the log. It looks to me from Wireshark that the phone sends the line credentials, they are unencrypted and the server rejects them and it stops there. Is there a field in one of the config files I can change to make it send encrypted password?

Submitted: 6 months ago.Category: Phone Systems
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Answered in 6 days by:
1/8/2018
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Phone Systems
Satisfied Customers: 2,576
Experience: IT at Justanswer
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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