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Display continually shows "New Voice Mail" but no recording.

Customer Question
Display continually shows "New...

Display continually shows "New Voice Mail" but no recording

Technician's Assistant: What's the brand/model of your phone system?

Vtech CS6729-4

Technician's Assistant: How long has this been going on with your CS6729-4? What have you tried so far?

About a month Went Voice Mail hoping to clear, no luck

Submitted: 7 months ago.Category: Phone Systems
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Answered in 2 hours by:
1/1/2018
Electronics Technician: Greg A., Engineer replied 7 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,772
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry I didn't see your question earlier and to hear of any issue with your phones.

To help you with this issue, may I ask:

1) What landline phone service provider (phone company) you have for this phone line?

2) Do you have ANY other devices/phones (NOT part of the Vtech system) attached to this same phone line?

3) Can you do a quick TEST for me? That TEST is to pick up any handset - while NOT on a call - press the TALK (or SPEAKER) button, and QUICKLY LISTEN for a dial tone. Please let me know if you hear ANYTHING BEFORE the STEADY dial tone - such as a few beeps or pulsed dial tones.

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

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Customer reply replied 7 months ago
Nothing
Electronics Technician: Greg A., Engineer replied 7 months ago

I'm sorry - I don't understand that "Nothing"response.

Let me send those three questions about (below).

=====================

1) What landline phone service provider (phone company) you have for this phone line?

2) Do you have ANY other devices/phones (NOT part of the Vtech system) attached to this same phone line?

3) Can you do a quick TEST for me? That TEST is to pick up any handset - while NOT on a call - press the TALK (or SPEAKER) button, and QUICKLY LISTEN for a dial tone. Please let me know if you hear ANYTHING BEFORE the STEADY dial tone - such as a few beeps or pulsed dial tones.

=====================

Please try to respond to each question - if you can.

Thanks

(im)

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Electronics Technician: Greg A., Engineer replied 7 months ago

Hi again,

I see it has been a while and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

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