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The button on the top right hand can no longer be pressed…

Customer Question
The button on the...

The button on the top right hand can no longer be pressed hard enough to search for phone numbers

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Model kx-tga931t

Technician's Assistant: How long has this been going on with your KX-TGA931T? What have you tried so far?

It slowly stopped accessing the phone book. I tried to pull the button up but that doesn’t work

Submitted: 7 months ago.Category: Phone Systems
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Answered in 14 minutes by:
12/31/2017
Electronics Technician: Greg A., Engineer replied 7 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,775
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry I didn't see your question earlier and to hear of any issue with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? Since this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base station (model sent is for a single cordless handset).

2) How many TOTAL cordless handsets do you have with this system, and if more than one, do ALL handsets have this issue?

3) What is the AGE of this system and WHEN was this issue first noticed (weeks, months, etc.)?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

Ask Your Own Phone Systems Question
Electronics Technician: Greg A., Engineer replied 7 months ago

Hi again,

I see it has been a while and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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