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My answering phone message has been changed (no one seems to…

Customer Question
My answering phone message...

My answering phone message has been changed (no one seems to know how although I've called my cable provider three times). My callers can leave a message but my phone (*98) says no messages; the phone says 15 messages right now.

Technician's Assistant: What's the brand/model of your phone system?

Sorry. vetch CS6729-2.

Technician's Assistant: How long has this been going on with your phone system? What have you tried so far?

For at least three weeks. Spectrum, my cable provider, was here to set up a new modem. At that time, he moved my "main" phone from my kitchen to next to the new modem. Spectrum, at first, said that the phone recording I had made was back to normal but I called my phone from another one and got some cockamammy message telling me to enter my phone number and my pin (???). That's what I've done so far.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I don't know what else you need

Submitted: 6 months ago.Category: Phone Systems
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Answered in 4 hours by:
12/29/2017
Electronics Technician: Pete, Engineer replied 6 months ago
Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 20,327
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 6 months ago

Your Vtech phone system has a built-in answering phone.

Spectrum also offer a voicemail service.

Perhaps there is confusion between the two systems, and your messages are getting left on the Vtech system and not the Spectrum service, or vice-versa.

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Happy New Year!

Your satisfaction is my priority; I hope I have earned 5 stars today!

Kindly take a moment to rate my service 5 stars and press Submit at the top of your question page to finish; tips appreciated :)

You can always reply back after rating me if you need any further assistance at all.

Pete.

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