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Myline will ring an incoming callbut no sound comes in or…

Customer Question
My(###) ###-####line will ring...

My(###) ###-####line will ring an incoming callbut no sound comes in or goes out and then it says no line when you end the call. I have unplugged the equipment power and then plugged it back in but the line still says no line. A call will ring in and still no hearing or sendingh.

Technician's Assistant: What computer or device has sound issues?

My hand held phones.

Technician's Assistant: What's the brand and model of your computer? And the Operating System (OS)?

Dell computer and DOS 7

Technician's Assistant: How long has this been going on with your computer? What have you tried so far?

Not my computer. I can send and receive emails and my other phone line(###) ###-####works fine.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Both, what does that have to do with the(###) ###-####not recognized?

Technician's Assistant: The Email Technician will be able to walk you through that. How do you usually access your email? On a phone or tablet, or through a web browser?

On my computer and my cell phone but I prefer the computer. That is where I am responding to you now.

Technician's Assistant: What troubleshooting have you tried?

I have shut down the power to the phone and internet system and then re powered it, I have on other line that I only receive faxes on and that line works. I have tried incoming calls on all three lines and only the(###) ###-####line fails.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

Not that I know of.

Submitted: 6 months ago.Category: Phone Systems
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Answered in 20 hours by:
12/26/2017
Electronics Technician: Harry, Customer Service replied 6 months ago
Harry
Harry, Customer Service
Category: Phone Systems
Satisfied Customers: 2,608
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
the line still does not have any sound when a call rings and is answered. It doesn't say no line anymore but still no incoming sound or outgoing response.
Electronics Technician: Harry, Customer Service replied 6 months ago

Have you reached out to your home phone carrier to make sure the line is connected and working?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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