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My answering system messages are not being recorded as of 3…

Customer Question
My answering system...

My answering system messages are not being recorded as of 3 or 4 wks ago. Have tried all the manual suggestions incl personal greeting to no avail. Mod.#KX-TG433SK, Ser. #4cbqa035999

Technician's Assistant: How long have you had your #4CBQA035999?

Since12-16-2015

Technician's Assistant: What have you tried so far?

Personal greeting, off/on and everything in troubleshooting P 40

Submitted: 8 months ago.Category: Phone Systems
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Answered in 16 minutes by:
12/14/2017
Electronics Technician: Louie, Technician replied 8 months ago
Louie
Louie, Technician
Category: Phone Systems
Satisfied Customers: 13,492
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to JustAnswer. My name is ***** ***** I'll be assisting you with your question regarding your "...answering system..." I apologize for the wait time you experienced, I've only just come online now and would like to assist you with your question.

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Electronics Technician: Louie, Technician replied 8 months ago

Initially, re-confirm and post back with the complete model number of the "...answering system..."

Additionally, which phone company is the service provider for the home/landline phone?

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Electronics Technician: Louie, Technician replied 8 months ago

Offhand, I suspect that there is nothing wrong with the home/landline phone
Bear with me and consider even if just for test purposes:

  • • call again your home number using your cellphone;
  • • do not answer the home/landline phone;
  • • remember exactly the message heard when the call is automatically answered;
  • • turn off, disconnect / remove the power and telephone connections of the home/landline phone base / main unit;
  • • call again your home number using your cellphone;
  • • expectedly the home/landline phone would not ring as it is currently disconnected;
  • • compare the message heard now and the earlier message when the first test call was made;
  • • if the same, then it would not be the disconnected home/landline phone;
  • • it would be the phone company's VoiceMail service intercepting your unanswered calls;
  • • call and bring this to the attention of the phone company;
  • • have them disable / turn off their VoiceMail feature to your home number which may have been inadvertently / accidentally turned on/enabled.
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Electronics Technician: Louie, Technician replied 7 months ago

Hi again and Happy Holidays!

Is further assistance / information still needed with this?

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