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Moved device to new location. doesn't work. Obihai. One

Customer Question
Moved device to new...

Moved device to new location . doesn't work.

Technician's Assistant: What's the brand/model of your phone system?

Obihai

Technician's Assistant: How long has this been going on with your phone system? What have you tried so far?

One week. Bought new cord still only one green light is on

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Have a business line and a personal line

Submitted: 7 months ago.Category: Phone Systems
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Answered in 2 hours by:
12/13/2017
Electronics Technician: Harry, Customer Service replied 7 months ago
Harry
Harry, Customer Service
Category: Phone Systems
Satisfied Customers: 2,579
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply, we're a bit behind with the holidays coming upon us. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 7 months ago
still need help
Electronics Technician: Harry, Customer Service replied 7 months ago

What is the make/model of the device?

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Customer reply replied 7 months ago
obihai model obi202 mac 9cadef201f3a obi #500377173 192.168.102
Electronics Technician: Harry, Customer Service replied 7 months ago

Unplug the power cord

Wait 10 minutes

Plug in the power cord and power on

Wait 5 minutes

Do you still have the issue?

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Customer reply replied 7 months ago
I solved the issue myself. The LAN line was not pushed in all the way into the box. All lights and phones now work.
Electronics Technician: Harry, Customer Service replied 7 months ago

Great to hear

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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