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I have a dial tone. However, when I dial a number, even

Customer Question
I have a dial...

I have a dial tone. However, when I dial a number, even though the number I'm dialing appears on the screen, the dial tone continues and therefore the number shown isn't called. When I call it from my cell phone, and I answer my house phone, I only hear a screeching sound but can't answer.

Technician's Assistant: When did you last charge your phone?

Last night, it is showing fully charged.

Technician's Assistant: Have you tried a force reboot (pressing and holding the Power button)?

I haven't tried that. Where is the "power" button?

Technician's Assistant: The Smartphone Technician will be able to walk you through that. Anything else you want the Smartphone Expert to know before I connect you?

No thanks.

Submitted: 4 months ago.Category: Phone Systems
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Answered in 2 hours by:
12/8/2017
Electronics Technician: Nathan, Technician replied 4 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 28,936
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

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Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,213
3,213 Satisfied Customers
Experience: Working with Electronics for 25+ years.

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