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Our phone is fully charged but the calls do not go through.

Customer Question
Our phone is fully...

Our phone is fully charged but the calls do not go through

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Panasonic model number KX 4221

Technician's Assistant: How long has this been going on with your Panasonic phone? What have you tried so far?

It started last night. I unplugged and replugged. not sure what to do next

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I haven't a clue

Submitted: 7 months ago.Category: Phone Systems
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Answered in 5 hours by:
12/8/2017
Electronics Technician: Nathan, Technician replied 7 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 30,809
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?

5) What happens when you try to call out? Are you able to receive incoming calls?

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Customer reply replied 7 months ago
1. 2 handsets same result
2. no other devices
3. land line
4. ?
5. nothing going in or out
Electronics Technician: Nathan, Technician replied 7 months ago

So when you pick up the line, you just hear silence?

If someone calls you, do they get a busy signal? Endless ringing?

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Customer reply replied 7 months ago
I do not to call you, plus my problem is I cannot call in or out.
Electronics Technician: Nathan, Technician replied 7 months ago

I am not asking you to.

You are seeing an automated ad by the site for a call or remote session. It is not sent by me. This is optional and may be ignored if you wish.

To continue here though, I need complete and specific details from you:

If someone calls you, do they get a busy signal? Endless ringing?

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