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We have the Panasonic KX-TG 9831 DECT 6.0 cordless phone…

Customer Question
We have the Panasonic...

We have the Panasonic KX-TG 9831 DECT 6.0 cordless phone system. Quite often the remotes, particularly those farther away from the base, get interference primarily to the person on the other end of the call. It usually gets better when we walk back closer to the base. I thought DECT 6.0 should eliminate this problem.

Technician's Assistant: What's the brand/model of your phone system?

KX-TG 9831

Technician's Assistant: How long has this been going on with your phone system? What have you tried so far?

It's been going on quite a while. I have no idea what to try and I have found no help online.

Technician's Assistant: The Phone System Technician will be able to walk you through that. Anything else you want the Phone Expert to know before I connect you?

I think that sums it up, except that we have the same phone system at our vacation cabin and it does the same thing.

Submitted: 8 months ago.Category: Phone Systems
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Answered in 16 minutes by:
12/6/2017
Electronics Technician: Nathan, Technician replied 8 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 31,415
Experience: Residential and commercial systems.
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Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the distance from the base to the handset when this happens?

What type of construction is in between them?

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