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We have a Panasonic Home phone and it is not letting me make…

Customer Question
We have a Panasonic...

We have a Panasonic Home phone and it is not letting me make calls. We have three receivers.

Technician's Assistant: What Panasonic model do you have?

I do not know

Technician's Assistant: How long has this been going on with your Panasonic phone? What have you tried so far?

It happened today

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

It also says it is on mute??

Submitted: 7 months ago.Category: Phone Systems
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Answered in 4 minutes by:
12/6/2017
Electronics Technician: Nathan, Technician replied 7 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 30,819
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

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