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Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3675
Experience:  Working with Electronics for 25+ years.
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The wifi went off while I was traveling. Now it is ok but my

Customer Question

The wifi went off while I was traveling. Now it is ok but my vonage phone doesnt work
JA: Who makes your router?
Customer: ok one minute
JA: What have you tried so far?
Customer: i am not sure the company is natural wireless
JA: Anything else you want the Network Expert to know before I connect you?
Customer: I am not sure, the company is natural wireless
Submitted: 11 months ago.
Category: Phone Systems
Customer: replied 11 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer: replied 11 months ago.
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 11 months ago.
what additional info do you need?
Customer: replied 11 months ago.
I unplugged the router to reset it but that didnt work
Customer: replied 11 months ago.
I do not have supporting documents
Customer: replied 11 months ago.
Do I need to wait on line?
Expert:  Richard replied 11 months ago.

Thanks for your question. My name is ***** ***** I look forward to assisting you.

What exactly is not happening on your phone? It is not turning on?

Please let me know

Thank you

Customer: replied 11 months ago.
I cannot get a dial tone. I have a message stating that vonage telephone line cannot register to the vonage network. The wifi works
Expert:  Richard replied 11 months ago.

Can you tell me which model you have please?

Customer: replied 11 months ago.
Why am I paying 42 dollars since I have not ereceived any help?
Expert:  Richard replied 11 months ago.

This is not a free service, please speak to customer service if you missed reading about the costs

thank you

Customer: replied 11 months ago.
vonage Model VDV 23-VD Mac ID 906EBB87C195 S?N 23GYVD23M11027EB
Customer: replied 11 months ago.
I understand that but are you going to help now?
Customer: replied 11 months ago.
There was supposed to be an answer yesterday No?
Expert:  Richard replied 11 months ago.

I have opted out of working with you further on this, you do not need to do anything, you will be contacted when another expert takes over

Thank you

Customer: replied 11 months ago.
ok
Expert:  Harry replied 11 months ago.

Hello:

Did you contact customer service regarding the price?