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I replaced my Panasonic land lines with an upgraded

Customer Question
I replaced my Panasonic...

I replaced my Panasonic land lines with an upgraded Panasonic system. However, the new system will not connect to my phone line. My computer is on the second floor and my base phone is on the first floor. Please call(###) ###-####so I can set up my new phones.

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

One of your KX-TGF series.

Technician's Assistant: How long has this been going on with your smartphone? What have you tried so far?

Since last night when I went to install our new phones. I have read the instruction manual. My old systems I plugged in the jack and the system worked fine.

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

No, I just want to get my land lines working and then our cell phones.

Submitted: 7 months ago.Category: Phone Systems
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Answered in 25 minutes by:
11/29/2017
Electronics Technician: Greg A., Engineer replied 7 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,691
Experience: Working with Electronics for 25+ years.
Verified

Hello & welcome to JustAnswer!
Before we get started, it looks like you may be trying to reach Panasonic.
JustAnswer is a question and answer site and not affiliated with Panasonic.
However, I am a certified professional and if you'd like to continue on JustAnswer, I will try my best to help you with your question.
Otherwise, if you came here by mistake, let me know and the Customer Care team will reach out to you."

Thanks, ***** *****

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Customer reply replied 7 months ago
I was directed to you by the Panasonic webb page.
Electronics Technician: Greg A., Engineer replied 7 months ago

OK - if you would like to continue here on JustAnswer:

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with?

2) Was the "old system" connected to the phone line and WORKING - before this system was installed?

3) What landline phone service provider (phone company) you have for this phone line?

4) Do you have ANY other devices/phones (NOT part of the NEW system) attached to this same phone line and if so, are they working properly?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

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Electronics Technician: Greg A., Engineer replied 7 months ago

Hi again,

I see it has been a while and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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