Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Phone Systems
This answer was rated:

I own a 3 phone Panasonic with answering machine. I have…

I own a 3...

I own a 3 phone Panasonic with answering machine. I have recently moved and have discovered that the phones ring, but the answering machine is not picking up and recording any messages. When I check the machine at the end of the day, I see that I have missed called on the phone, but the answering machine does not indicate there were any messages. I have even called and tried to leave a message with my cell phone. It sounds like it is recording, but when I hang up, I do not see an indicator light on the machine telling me a message was recorded. I've unplugged the machine, the wall plug and the modem, but no luck. My model is KXTG7731 or KXTG2545K. I have 2 numbers on the bottom of the machine.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Like the serial #?

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I moved to this new home in June of this year. I wondered why no one left me messages all summer. Then friends told me they left me messages, but when I checked their was nothing to retrieve on the machine. I've hit the On/Off button. The voice says machine off, machine on, the correct date and time, but no messages.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

Is the model 6.0Plus?

Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 5 minutes by:
11/22/2017
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,255
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry I didn't see your question earlier and to hear of any issue with your phones.

To help you with this issue, may I ask:

1) What landline phone service provider (phone company) you have for this phone line?

2) How many rings were heard BEFORE the message system picked up the call - when calling from the cell phone?

3) Can you do a quick TEST for me? That TEST is to pick up any handset - while NOT on a call - press the TALK (or SP-PHONE) button, and QUICKLY LISTEN for a dial tone. Please let me know if you hear ANYTHING BEFORE the STEADY dial tone - such as a few beeps or pulsed dial tones.

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 3 months ago
1 Medicom
#2 I just tried it again and it rang 4 times, then I got the recorded voice telling me to leave a message. I did, and my answering machine shows nothing in the indicator that I just called it.
#3 Just did the test. No beeps or pulsed dial tones. Just a nice steady dial tone.

OK - may I ask:

- Do you have ANY other devices/phones (NOT part of the Panasonic system) attached to this same phone line?

Ask Your Own Phone Systems Question
Customer reply replied 3 months ago
No

OK - can you tell me about the "recorded voice telling me to leave a message"?

For instance, does it sound like a computer generated voice, and mention any specifics - like you current phone number?

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 3 months ago
it is a computer generated voice, not mine and it gives my phone number. I tried setting up a new message on the phone this week. It did record my message, but it does not play my message, only the computer one.
Customer reply replied 3 months ago
The computer voice does identify my name correctly.
Customer reply replied 3 months ago
Since the phones all work, I can call out and receive a call if I'm home, the problem is that the answering machine does not record any incoming calls. My indicator light is always on 0.

OK - from those symptoms - especially when it announces your phone number - it sound like the "Voicemail system" of the service provider is taking the call(s) and recording the messages.

NOTE: This is a DIFFERENT and SEPARATE system from the "Answering system" that is built into the Panasonic main base station.

So what I would recommend is contacting the provider and having their voicemail system configured the way YOU want it to behave - even if that means turning it OFF.

BUT, before doing that, I highly recommend getting the instructions on how to ACCESS the voicemail system, so you can listen to ANY "important" messages that may be stored there.

As a starting point, I have a link to the Mediacom "help page" concerning their Voicemail system.

Click Here --> https://mediacomcc.custhelp.com/app/answers/detail/a_id/370

On that specific page, I recommend STARING at the area where it is titled "First time passcode set-up".

I hope this all makes sense. Please let me know what you find or if you have any more questions about this Voicemail system vs. the Answering system.

Thanks, ***** *****

Ask Your Own Phone Systems Question
Customer reply replied 3 months ago
Ok, thank you. I will try it now. So was I charged $5 for this service?

You're quite welcome.

We experts are "users" of this site - just like you - and have no access to ANY of your private information or account - including any charges.

But we experts work on the "honor system" in providing advise and support.

If this advice/support has helped answer your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.
You should see some "stars" (and SUBMIT button) to do that, but please let me know if you do NOT see them (you may have to REFRESH your screen) or can not use them.

Thanks, ***** *****
--. .-

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,255
Experience: Working with Electronics for 25+ years.
Verified
Greg A. and 87 other Phone Systems Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,255
9,255 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,255 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

357 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
Vetch model ia5877, s/n DF002898520, I just deleted an
Vetch model ia5877, s/n DF002898520, I just deleted an important message from the unit. How can I retrive it. Thank you for your assistance … read more
Harry
Harry
879 satisfied customers
I HAVE A PANASONIC CORDLESS PHONE SET. RECENTLY THE DISPLAY
I HAVE A PANASONIC CORDLESS PHONE SET. RECENTLY THE DISPLAY "ECO" HAS APPEARED ON THE HANDSET WINDOW. CAN YOU TELL ME WHAT IT MEANS? … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a uniden phone, XDECT SSE27.. The visual ringer light
I have a uniden phone, XDECT SSE27.. The visual ringer light at the top of the handset is flashing. It has been for a while. How do I turn it off … read more
Harry
Harry
879 satisfied customers
I have Panasonic 7JAXA051548 with 5 extensions which I
I have Panasonic 7JAXA051548 with 5 extensions which I bought from Best Buy on 1-12-18. One of the extesions does not work. The light and sound work but the buttons will not allow me to use any them a… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Have a RCA PHONE md 252201re1-a. 25201. Can't remember how
have a RCA PHONE md 252201re1-a JA: What RCA model do you have? Customer: 25201 JA: How long has this been going on with your RCA phone? What have you tried so far? Customer: can't remember how to put… read more
Harry
Harry
879 satisfied customers
Just bought a Vtech phone - unplugged the old phone -
just bought a Vtech phone - unplugged the old phone - plugged in the Vtech - NO dial tone … read more
Harry
Harry
879 satisfied customers
It's not taking the new #'s I'm putting in! We had to enter
We had to enter new 10 digit #'s in Calif. but system is not accepting them ! … read more
Harry
Harry
879 satisfied customers
Can't make outgoing calls. Vtech. Only a few hours. I guess
can't make outgoing calls. JA: What's the brand/model of your phone system? Customer: vtech JA: How long has this been going on with your VTech system? What have you tried so far? Customer: only a few… read more
Harry
Harry
879 satisfied customers
My KX-T7030 answering machine failed. Is there someone, for
My KX-T7030 answering machine failed. Is there someone … read more
Louie
Louie
Technician
Associate Degree
357 satisfied customers
I have accidentally turned of the ringer and can't figure
I have accidentally turned of the ringer and can't figure out how to turn it on. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Says I have 9 missed calls, and I don't know how to retrieve
Says I have 9 missed calls, and I don't know how to retrieve or erase AND my incoming calls once answered are dropped. Help … read more
Harry
Harry
879 satisfied customers
I pushed some button and now all five phones say line in use
I pushed some button and now all five phones say line in use and I don't know how to fix it … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,126 satisfied customers
I have a two cordless system model CS6719-2. I am unable to
I have a two cordless system model CS6719-2. I am unable to receive a dial tone on either phone. The phone displays "NO LINE" when on or off the stand. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Can i pair my cell phone to panasonic mtelephone model
can i pair my cell phone to panasonic mtelephone model kx-tge-445 … read more
Harry
Harry
879 satisfied customers
I bought a panasonic 4 phone cordless set a couple days ago
I bought a panasonic 4 phone cordless set a couple days ago kxtg3634. I can't get anything to work. They all say "Check tel line." I have the tel line plugged in to where I had my older panasonic main… read more
Harry
Harry
879 satisfied customers
I bought a vtech phone with 3 station. It works fine if I
I bought a vtech phone with 3 station. It works fine if I call & receiving calls but I cannot set up the answering machine. I recorded my announcement but it does not work, also it tells me I have new… read more
Greg A.
Greg A.
Engineer
9,255 satisfied customers
I've Panasonic phone Model #KX-TGF3745, Intertek-S/HAC. S#
I've Panasonic phone Model #KX-TGF3745, Intertek-S/HAC … read more
Louie
Louie
Technician
Associate Degree
357 satisfied customers
Our AT&T phone will not stay connected for more than 15
Our AT&T phone will not stay connected for more than 15 seconds on out going calls. … read more
Harry
Harry
879 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x