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Polycom vtx1000 will show incoming calls, but will not

Customer Question
Polycom vtx1000 will show...

Polycom vtx1000 will show incoming calls, but will not connect nor pick up calls. Screen shows "Ready" but when dialing out, nothing happens, even though we hear dial tone.

Technician's Assistant: What's the make and model of your machine? And how long has the screen been an issue?

Polycom vtx1000. this has been an issue for about a month.

Technician's Assistant: What's the brand/model/Operating System (OS) of your computer?

We have an hp server. but the polycom is plugged into out phone lines

Technician's Assistant: When did you purchase your hp? What troubleshooting have you tried?

2 - 3 years ago. but how is any computer involved. I have tried various suggestions from the users guide

Technician's Assistant: Anything else you want the Computer Expert to know before I connect you?

How is this a computer isuue? It seems like the unit is malfunctioning.

Submitted: 7 months ago.Category: Phone Systems
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Answered in 4 hours by:
11/22/2017
Electronics Technician: Pete, Engineer replied 7 months ago
Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 20,353
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 7 months ago

If you have tried all of the troubleshooting int the user's guide then the SoundStation has a fault and will need to be returned to a Polycom service center.

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