Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Panaasaonic cordless telephone with 5 portable units. I

Panaasaonic cordless telephone with...

Panaasaonic cordless telephone with 5 portable units. I cannot 3 of the telephones to ring and I am not able to turn silence mode off.

Technician's Assistant: How old is the phone?

About 3-4 months

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

At first it was only one unit. Now it is three of the portable units. Silencer mode can not be turned off

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No, I hope that's enough

Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 16 minutes by:
11/21/2017
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,694
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry to hear of any issue with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? Since this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base station (model should start with KX-TG).

2) If you look at the DISPLAY of any of the non-ringing handsets, do you notice ANY icons showing - that are NOT on the ringing handsets?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
Model is KXTG575s . The non working units show a bell icon with a slash through it. This suggests to me that ringer not working and I cannot turn silent ofe

Hi again,

Can you please double-check that model - and make sure there is NOT a missing letter or number?

I only ask because I am not finding that exact model.

Thanks

Ask Your Own Phone Systems Question

Hi again,

I JUST saw your phone call request, and will try to call you very soon.

Thanks

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,694
Experience: Working with Electronics for 25+ years.
Verified
Greg A. and 87 other Phone Systems Specialists are ready to help you
Ask your own question now
Phone call session started

Thanks for the call Arthur.

Here is the FULL system reset procedure.

Cordless system "reset" procedure.

This is done by following the steps below.
============================
1) Remove the batteries from ALL handsets in the system.
2) Remove the phone cord from the main base unit AND the phone jack in the wall.
3) Remove the AC power adapter plug from the main base unit AND remove the AC adapter from the power outlet.
4) WAIT 15 minutes. This allows any "stuck" conditions in the components to clear.
5) Reconnect the batteries in all handsets.
6) Reconnect the phone cord between the main base and the phone jack in the wall.
7) Reconnect the AC power adapter plug in the main base unit and then plug the AC adapter into the wall power outlet.
8) Wait 30-60 seconds for the system to reinitialize.
9) Test each handset for proper function.
10) Test each function of the main base unit (answering system, caller id, etc.).
============================

Please give these things a try and let me know what you find or if you have more questions.

Thanks, ***** *****

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
Greg, I removed the batteries from one handset, waited about 5 minutes, pressed a bunch of control buttons, waited another 5 minutes, replaced batteries and re-tried the system. No change. Bell icon still shows slash and system volume is still at 5 units on. What now? It will take me a while to unplug everything and remove all the batteries for a complete reboot of the whole system . Is that what I should do?Arthur

Hi again Arthur,

Did you TRY the Ringer Volume programming again - using the # 1 6 0 code on that one handset? If not, please try that again and let me know if the bell w/slash goes away.

If that does NOT work still, then

Yes, the FULL system reset is the next step.

Please take your time and try the follow the procedure sent (above).

Thanks, ***** *****

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
Greg
What is the AC power adapter on the main unit and the AC power adapter at the power outlet?
Arthur

Hi again,

The AC power adapter it the "power supply" - sometimes called a "Wall Wart". It is basically the "small box" that plugs into an AC outlet in the wall or power strip.

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
Greg
I have carefully completed the reboot of the system; unplugging everything, removing batteries and unplugging telephone line. What now. The bell with the slash is still on the screen. What's next?
Arthur

Hi again Arthur,

Did you TRY the Ringer Volume programming again - using the # 1 6 0 code on one of the handsets?

If not, please try that again and let me know if the bell w/slash goes away.

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
I have lost your web page. Follow you only thru this page. The volume still shows maximum but no change in bell -slash.
Arthur

OK - please do a TEST for me and let me know what you see on the handset display.

The TEST is to DISCONNECT THE PHONE CORD from the MAIN BASE - and leave it disconnected.

Then pick up both a ringing handset and a non-ringing handset (one with the bell w/line through it), and let me know what you see.

EXPECTED results: a message that says something like "Check tel line".

Let me know exactly what you see - on BOTH handsets.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
Both the ringing (no slash) and the non-ringing telephones say “check telephone line.”
Arthur

Hi again Arthur,

Sorry for any delay - getting "busy" around here - pre-Thanksgiving stuff.

Since we could not change the ringer volume to get rid of the bell, may I ask if there have been any "storms" or "power issues" - about the same times this started to occur?

I only ask because power glitches or surges can often cause damage to the internal circuits of handsets - making them behave this way.

Thanks.

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
Grag,
no big storms. No power outages that I can recall.
There are now 2 units that have no ringer.
Arthur

OK - didn't we start this with THREE units not ringing?

Meaning that now one of the handsets DOES ring, that didn't ring before?

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
No. My mistake. It is three. I had shofted their locations and I mixed the units. '
Arthur

OK - I have another thing we can try - which is to "de-register" one of the non-ringing handsets from the base, and then register it back.

And of course we will want to CHECK of the bell w/line goes away - at any point of the process.

Would you like to try that, and if so, can you tell me the handset NUMBER of one of the non-ringing handsets?

The NUMBER should be right next to the BATTERY symbol - at the upper right of the display.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
Unit # 3 has no ringer. Try that one.

Would you like me to call you for this, or do you think you can handle it on your own?

The process for a handset to de-register itself is as follows;

NOTE: the system should NOT be in use during this process.

1) Pick up handset (#3 in this case) and press MENU #131 (hash-one-three-one). A list of ALL handsets should appear on the screen.

2) Press UP/DOWN to highlight handset to de-register (#3 in this case). Press SELECT soft key.

3) Press UP/DOWN to highlight "Yes". Press SELECT soft key, then press OFF button.

Let me know if you can do that AND what appears on THAT handset after completing the process.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
It looks fairly simple. I'' try it.
a

OK - let me know the results AND if the bell still appears AFTER the de-register.

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
I think I did it correctly but now the screen reads"Press locator on base 5 seconds put on charger.
A

OK - that is what is expected - so that's GOOD.

What about the BELL? Is that still showing?

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
There is no space on the screen/ This text takess althe space.

OK - that's fine.

Now let's try the REGISTER step. Here is the process (even easier).

1) On that handset, press MENU, then #130.

2) On the MAIN BASE - press and HOLD the LOCATOR button (just left of the number 7 key) for about FIVE seconds.

NOTE: if ALL handsets start to ring, press LOCATOR again to stop the ringing, then repeat this step.

3) On the HANDSET, press the OK soft key, then WAIT for a LONG BEEP sound. That handset should say "registered", and then return to a "normal" display.

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
I honk I may have made an error in processing the deregister and I am not getting proper responses on the registration. Shall I try deregister again?

What are the responses seen or heard?

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
I did realize that locator is on base unit. It now “press locator on base 5 sec put on charger.” Should I do that?
Customer reply replied 8 months ago
Should I repeat the deregister?

You should be able to leave the handset OFF the charger.

But yes, please press and HOLD the LOCATOR button - on the MAIN BASE for about FIVE seconds, and see what happens on the handset display.

IF you see the OK on the handset display, push the soft key below that word, and wait for the long beep.

Ask Your Own Phone Systems Question

If you can, take a look at the following video - that shows HOW the registration process SHOULD work. Note: the video mentions a different model handset, but the process SHOULD be the SAME.

Click here for Video --> https://www.youtube.com/watch?v=VRU2Q6vr3vs

Let me know if that helps and works the same with your system and handset.

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
The screen on unit #3still reads unchanged “pres yjmou

OK - that last part got scrambled a bit. I saw

"The screen on unit #3still reads unchanged “pres yjmou"

If needed, please watch that video a time or two, and see what steps need to be done.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
We are overlapping on messages. Screen on unit 3 “presslocator on base 5sec put on charger. I now have your message suggesting I watch vide .where which one?
Customer reply replied 8 months ago
I think I ought to deregister it again and start from scratch.
Customer reply replied 8 months ago
It is 10 pm Eastern time. Are we there yet? Or will this delay into tomorrow? Everything seems garbled on my end. It seems that wehave not deregistered this yet.

Hi again,

Sorry for any delay - I got disconnect for a bit.

If you want to continue tomorrow, we CAN do that.

But if handset #3 is showing "press locator on base 5sec", then it WAS successfully DE-REGISTERED.

Hopefully you found the CLICK HERE for the video, which should have taken you directly to the correct video to watch. BUT there may be some "advertisement" before video starts to play.

I'm on Pacific time and can continue for at least another hour. But can also continue tomorrow - if that suits you better.

Let me know what works best for you - when you can.

Thanks, ***** *****

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
how can we restart tomorrow? Arthur

Just come back to this page and post a note - to let me know you are ready to go.

When you do that, I will be notified and get back to you as soon as I can.

Just remember that I'm in the Pacific time zone (its almost 9PM now), and if you are an "early riser" in the Eastern time zone, I'm 3 hours behind you :) .

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
Greg
It is now 9:15 am eastern time. I am ready to restart this enterprise. Call me(###) ###-#### or email me (*****@******.***) or text me when you are ready.
Arthur

Hi again Arthur,

I'm back and just getting started.

Did you get the de-registered handset (#3) registered back to the base again?

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 8 months ago
Good morning
No. I was not able to register the disabled hand sets. When I tried following the video I couldn’t get the beeps. Are you able to disable any of the hand sets? I could try again , perhaps with you walking me thru the responses I do get.
Arthur

OK - let me give you a call and we can go through some details.

Calling soon.

Ask Your Own Phone Systems Question

I think we got you all fixed up, as the #3 handset is now registered again AND the ALL handsets should be ringing now.

Let me send you the little bit of NEW information I found for this particular system (see attached image - click link if needed).

Let me know when you get this note.

Ask Your Own Phone Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,694
9,694 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,694 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

398 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
I have a Panasonic 6.0 Plus cordless telephone with 3 units.
I have a Panasonic 6.0 Plus cordless telephone with 3 units. All have worked well up to know, but recently the unit #2 when the phone rings does not ring while the other 2 units (including the base) r… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,694 satisfied customers
I have three Panasonic portable phones one of the non base
I have three Panasonic portable phones one of the non base units work but does not ring? Tom Coyne … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,694 satisfied customers
My landline system KX-TGF375 won't let anyone leave a
My landline system KX-TGF375 won't let anyone leave a message. It answers with my message but no beep to leave message. I dont have backup sales receipt but purchased from Costco Oct 2016. Help!!! … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,694 satisfied customers
Just bought some Panasonic telephones and need to know if
Just bought some Panasonic telephones and need to know if speaker volume can be increased? Also can not get 3 rings to work. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,694 satisfied customers
I have a panasonic cordless phone, a bsae with three
I have a panasonic cordless phone, a bsae with three handsets. None of the handsets rings. I've gone into settings to raise the ringer volume and to turn off 'silent mode.' still no ring. the bell sla… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,694 satisfied customers
I have a KX TGA641 Panasonic telephone system. I suddenly
I have a KX TGA641 Panasonic telephone system. I suddenly cannot get the phone to answering machine to take a message. I know it is just a key stroke on set up but I don't know which one. … read more
Louie
Louie
Technician
Associate Degree
398 satisfied customers
My Gigaset C475 will not respond to incoming calls and has
My Gigaset C475 will not respond to incoming calls and has no dialling tone when trying to ring out. The number I dial does display, but nothing else. … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I have a CS6929-3 telephone set purchased January 16,2016 which
I have a CS6929-3 telephone set purchased January 16,2016 which worked well until this past week. I have a phone package from Bell telephone that included various thing and until yesterday I could not… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,694 satisfied customers
I have a model KX telephone. I am unable to connect ro
I have a model KX telephone. I am unable to connect ro another arty. After dialing I don't get a ring but a constant dial tone. Can you help m,e correct this?… read more
Louie
Louie
Technician
Associate Degree
398 satisfied customers
Have six or so DS6321 phones. One will only ring! One cannot
Have six or so DS6321 phones. One will only ring! One cannot make or receive a call on it. Going into settings, anything selected says "Not available, try later," or words to that effect. Battery is b… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I own a Panasonic Base telephone, Model #kx-tg5571m. I have
I own a Panasonic Base telephone, Model #kx-tg5571m. I have four additional Panasonic telephones, Model kx-tga641. Two of the latter phones do not work. The batteries are charged. I discovered these p… read more
romr2009
romr2009
Bachelor's Degree
345 satisfied customers
I have a Uniden Dect 6.0 cordless telephone that I somehow
I have a Uniden Dect 6.0 cordless telephone that I somehow turned the ringer off and cannot find how to reset the handset to ring. Please assist… read more
James
James
Network & System Administrator
Bachelor\u0027s Degree
9,067 satisfied customers
I own your TL74208 5.8 Ghz corded/cordless telephone/ answering
I own your TL74208 5.8 Ghz corded/cordless telephone/ answering system. I am not able to use either of the two cordless phones. The system is several years old, the corded main base works fine. When a… read more
LOAJ3256
LOAJ3256
Technician
Vocational, Technical or Trade School
106 satisfied customers
I purchased some new Panasonic telephones (Cordless) & I
I purchased some new Panasonic telephones (Cordless) & I need to disable the answering system on the telephones as well as the Voice Mail feature on the telephone! These services I have with my commun… read more
romr2009
romr2009
Bachelor's Degree
345 satisfied customers
I have a motorolla Model S802 Base / and 2 hand sets. I am
I have a motorolla Model S802 Base / and 2 hand sets. I am unable to get the system to ring, Upon incomming call the desplay indicates "SILENCE" I have already set the volume on both the phone and ans… read more
romr2009
romr2009
Bachelor's Degree
345 satisfied customers
My home telephone We use two wireless telephone hand sets at
Hi My home telephone We use two wireless telephone hand sets at home. Both handsets cannot be used simultaneously, only one handset can be used at a time. When the telephone is in use the light on the… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
9,694 satisfied customers
I have a Panasonic PQL V30032ZA three handset wireless telephone
I have a Panasonic PQL V30032ZA three handset wireless telephone purchased about 9 years ago. There is no model number displayed on the handset. Two days ago I experienced trouble in that although the… read more
romr2009
romr2009
Bachelor's Degree
345 satisfied customers
Panssonic 5.8 GHz Expandable Digital Cordless Answering System
Panssonic 5.8 GHz Expandable Digital Cordless Answering System with 4 Handsets Panasonic Unit, S/N 81BQA083812, Model # XXXXX -- Purchased December 03 We can call out on all handsets, but cannot recei… read more
electronicsguy
electronicsguy
Systems Engineer
Bachelor\u0027s Degree
338 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x