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Landline receives calls, answering machine records messages,

Customer Question
Landline receives calls, answering...

Landline receives calls, answering machine records messages, but the caller cannot hear me when I answer the phone. Outgoing calls reach the person being called, but they cannot hear me at all. Phone line or phone itself? Don't know how to proceed. Thanks.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

There are five phones linked together, Panasonic KX-TG585SK, KX-TGF372 /3/4/5.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Maybe a month, sporadically, now a steady problem. Don't know what to troubleshoot.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No, and thanks

Submitted: 8 months ago.Category: Phone Systems
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Answered in 16 minutes by:
11/19/2017
Electronics Technician: Greg A., Engineer replied 8 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,410
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry I didn't see your question earlier and to hear of any issue with your phones.

To help you with this issue, may I ask:

1) How many TOTAL cordless handsets do you have in use with this system, and if more than one, do ALL handsets have this issue?

2) What landline phone service provider (phone company) you have for this phone line?

3) Do you have ANY other phones (NOT part of the Panasonic system) attached to this same phone line and if so, are they working properly?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

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