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I can't get the answering machine to work. I recorded my…

I can't get the answering...
I can't get the answering machine to work. I recorded my message but no one can leave a message.
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Answered in 11 minutes by:
11/18/2017
Louie
Louie, Technician
Category: Phone Systems
Satisfied Customers: 13,492
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
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Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, re-confirm and post back with the complete model number of the "...answering machine..."
And to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

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Customer reply replied 9 months ago
Panasonic model KX-TGD560, it's a telephone with an answering machine connected. I've recorded my message but callers can't record a message.

Appreciate the additional information.

What happens when someone calls and is not answered? ...what do they hear?

Have you tried calling your own home number using your mobile?

Louie
Louie, Technician
Category: Phone Systems
Satisfied Customers: 13,492
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified
Louie and 87 other Phone Systems Specialists are ready to help you
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Customer reply replied 9 months ago
It says the answering system is not set up is not set up
Customer reply replied 9 months ago
I have called my land line phone

The system tried calling twice but for some reason won't connect.

Offhand, I suspect that there is nothing wrong with the home/landline phone
Bear with me and consider even if just for test purposes:

  • • call again your home number using your cellphone;
  • • do not answer the home/landline phone;
  • • remember exactly the message heard when the call is automatically answered;
  • • turn off, disconnect / remove the power and telephone connections of the home/landline phone base / main unit;
  • • call again your home number using your cellphone;
  • • expectedly the home/landline phone would not ring as it is currently disconnected;
  • • compare the message heard now and the earlier message when the first test call was made;
  • • if the same, then it would not be the disconnected home/landline phone;
  • • it would be the phone company's VoiceMail service intercepting your unanswered calls;
  • • call and bring this to the attention of the phone company;
  • • have them disable / turn off their VoiceMail feature to your home number which may have been inadvertently / accidentally turned on/enabled.
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Customer reply replied 9 months ago
Thank you .I'm trying to call AT&T

Yes please as it would most likely be an issue with the VoiceMail.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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