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My recorded answering message ends half way when someone

dials in. It does...
My recorded answering message ends half way when someone dials in. It does not play all the way through. Total length is about 30 seconds. How can I fix this?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: KX-TGE440
JA: How long has this been going on? What troubleshooting have you tried?
Customer: System is one week old. Initially it worked OK. It just stopped working. I unplugged the power and reconnected it. I tried recording a brand new message. Neither of these worked.
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: no
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Answered in 27 minutes by:
11/18/2017
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 26,816
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Is this the built in greeting or one that you have recorded yourself?

Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 26,816
Experience: Residential and commercial systems.
Verified
Nathan and 87 other Phone Systems Specialists are ready to help you
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Customer reply replied 22 days ago
The problem exists with both my greeting and the canned greeting
Phone call session started

Thank you for the call, and best of luck with the modem reset,

If that does not work, one added reset to try on the phone itself is to fully reset the system:

1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

Again at that point if it doesn't work then go exchange the panasonic at the store for another unit.

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Nathan
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 26,816
26,816 Satisfied Customers
Experience: Residential and commercial systems.

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