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My message recorder will not take messages. It tells caller

Customer Question
My message recorder will not...
My message recorder will not take messages. It tells caller "that mailbox is full" I have an AT&T EL 52213
JA: Just to clarify, what's the exact make and model of your machine?
Customer: AT & T. Model # EL 52213
JA: How long has this been going on? What troubleshooting have you tried?
Customer: Just start in the last few days. I clear all old messages and recorder a new outgoing message. Still when it receives a call it rings 4 times them states that "the mailbox is full and can't accept any more numbers ..Good Bye"
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: NO
Submitted: 24 days ago.Category: Phone Systems
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Answered in 1 minute by:
11/18/2017
Electronics Technician: Nathan, Technician replied 24 days ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 26,841
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Are you listening to the messages by pressing the play button on the att?
If you pick up the line do you hear a few beeps or a fast/stutter tone prior to the dial tone?

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Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 2,950
2,950 Satisfied Customers
Experience: Working with Electronics for 25+ years.

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