Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Phone Systems
This answer was rated:

Just got a replacement handset and tried to register it but

keep getting base no power...
just got a replacement handset and tried to register it but keep getting base no power on new handset.
JA: What's the make/model of your device? How old is it?
Customer: the base unit?
JA: How long has this been going on? What troubleshooting have you tried?
Customer: My one unit that would no longer ring, but could make calls out. I chatted with a Panasonic rep and they suggested to get a new handset and was given the link to order a unit that should work and I did and it arrived today.
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: Don't think so.
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 5 minutes by:
11/17/2017
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,073
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry to hear of any issue with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base station (model should start with KX-TG).

2) Where was this replacement handset purchased from, and was it "new" or perhaps "used"?

3) What is the model of the replacement handset (usually printed on the handset itself)?

Please REPLY using the box below and the SEND button.

*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 29 days ago
KX-TGF375, the old hand unit would not ring even with the ringer turned on. It would make and rec. calls.
Customer reply replied 29 days ago
I already paid 26.00, do I have to pay again?

You may be seeing a request for an additional service.

As mentioned earlier:

ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me).
Please DECLINE (close) any such offers, and continue in this text/chat form.

Ask Your Own Phone Systems Question

Pending questions I still have:

2) Where was this replacement handset purchased from, and was it "new" or perhaps "used"?

3) What is the model of the replacement handset (usually printed on the handset itself)?

Ask Your Own Phone Systems Question
Customer reply replied 29 days ago
Okay, The base station in the book said, it could handle 6 units, 5 came with the unit, after getting the system up and and running a few yrs. ago, I noticed right away I needed one more unit, so I ordered at that time, as far as I know it worked up until a few weeks ago

OK - so does that mean that there WERE SIX handsets registered to the main base - BEFORE getting this replacement handset?

Ask Your Own Phone Systems Question

OK - so what is the handset NUMBER - of the handset you need to replace?

That number is ***** displayed right next to the "battery indicator" - at the top-right of the display.

Ask Your Own Phone Systems Question
Customer reply replied 29 days ago
old unit is a KX-TGFA30

OK _ that is the MODEL.

If you still have the OLD handset and it powers on, take a look at the DISPLAY, and see if you can find the handset NUMBER - at the top-right of the display.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 29 days ago
it shows 3

OK - if the number of the OLD NON-working handset is 3, you will want to DE-REGISTER that handset from the base, and THEN try to register the replacement handset in its place.

Assuming you have the manual (instructions), can you find the section about how to DE-REGISTER and REGISTER handsets?

In my instructions it is on page 53.

Ask Your Own Phone Systems Question
Customer reply replied 29 days ago
not seeing an answer old unit has a 3 designation on top right

OK - let me post my last note again.

========================

OK - if the number of the OLD NON-working handset is 3, you will want to DE-REGISTER that handset from the base, and THEN try to register the replacement handset in its place.

Assuming you have the manual (instructions), can you find the section about how to DE-REGISTER and REGISTER handsets?

In my instructions it is on page 53.

=======================

Let me know what you see now.

Ask Your Own Phone Systems Question
Customer reply replied 29 days ago
let me try

Let me know what you see along the way.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 29 days ago
Greg,
That did it. Am up and going now on the new handset.
Thank you.

You are quite welcome.

If my input helped in ANY way (sometimes asking the right question leads to a solution), please consider rating my service at a high level (5-star is my goal). This is how I am compensated for the time spent with you, and how I help support my family.
You should see some "stars" (and SUBMIT button) to do that, but please let me know if you do NOT see them (you may have REFRESH your screen) or can not use them.

Take Care, Greg A.

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,073
Experience: Working with Electronics for 25+ years.
Verified
Greg A. and 87 other Phone Systems Specialists are ready to help you
Ask your own question now
Customer reply replied 29 days ago
I will give you a 5 for sure.

Thanks so much for the stars.

Please let me know if you have any similar questions in the future.

Take Care, Greg A.

Ask Your Own Phone Systems Question
Customer reply replied 26 days ago
All questions answered. Thanks Greg I gave you 5 stars.

You're quite welcome.

Please let me know if you have any similar questions in the future.

Take Care, Greg A.

Ask Your Own Phone Systems Question
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,073
9,073 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,073 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

346 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
My phone has stopped being usable because it says that there
Hello my phone has stopped being usable because it says that there is a line in use. Help please. I can't get rid of the notice and can't make calls. … read more
Greg A.
Greg A.
Engineer
9,073 satisfied customers
It does not ring. Vtech Ds6722. 2 days ... looked at all
2 days ... looked at all options but dont see anything about ringer . Phone lights up when a call comes in but can't here it … read more
Greg A.
Greg A.
Engineer
9,073 satisfied customers
On my Panasonic phone I received a "voice mail" that says:
On my Panasonic phone I received a "voice mail" that says: "New Voice Mail Press VM" When I do, it says: "Dial V.M. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
When people call me, the phone continues to ring without
When people call me, the phone continues to ring without picking up my recording. I have checked the number of rings and set it to 4. I have reprogrammed my message. Help … read more
Greg A.
Greg A.
Engineer
9,073 satisfied customers
My cordless phone system will not take messages if my phone
My cordless phone system will not take messages if my phone is in use. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a problem with a GE phone answering machine. The
I have a problem with a GE phone answering machine. The light that indicates a message is waiting does not go out even when all messages are deleted. … read more
Harry
Harry
158 satisfied customers
My message system is full. while tryingtoerase messages
my message system is full. while tryingtoerase messages ihitverase andverasedall numbers my message system is still full. help. … read more
Greg A.
Greg A.
Engineer
9,073 satisfied customers
My two cordless phones have a limited battery life, and one
my two cordless phones have a limited battery life, and one will not go to speaker phone … read more
Harry
Harry
158 satisfied customers
We have a CM18445 console. I am finding that I cannot access
We have a CM18445 console. I am finding that I cannot access it's voicemail system remotely if I am on a cell phone. I've tried the long and normal tone settings on my a couple of different cell phone… read more
Harry
Harry
158 satisfied customers
I have a family member in jail for a couple of weeks. I
I have a family member in jail for a couple of weeks. I cannot receive collect calls with my Panasonic. I called Bell and they said there was a collect call hold on it, but they took it off. How do I … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am wondering how I turn the speakers off on my 2010 Model
I am wondering how I turn the speakers off on my 2010 Model TC-L37DT … read more
Jack
Jack
technician
factory trained engineer
2,159 satisfied customers
I can get the on my phone. I am old and sometimes I don't
I can get the greeting on my phone. I am old and sometimes I don't understand the answers in the booklet. … read more
Greg A.
Greg A.
Engineer
9,073 satisfied customers
Can't receive in-coming calls to 561-283-2555. HP - 14. I
I can call out no problem, but in-coming calls are not delivered--no notice of the call … read more
Louie
Louie
Technician
Associate Degree
346 satisfied customers
I have a Motorola telephone system, base and 3 cordless,
I have a Motorola telephone system, base and 3 cordless, Model L404c. I can't find the instruction booklet. When I make a call, my voice cannot be heard. Also, the answering machine is not working. Ca… read more
Greg A.
Greg A.
Engineer
9,073 satisfied customers
Telephone kx-TG5632M not receiving incoming calls. I am not
Telephone kx-TG5632M not receiving incoming calls JA: How long has this been going on with your KX-TG5632M? What have you tried so far? Customer: I am not sure maybe a week or longer JA: Anything else… read more
Greg A.
Greg A.
Engineer
9,073 satisfied customers
How do I retrieve my messages? only main phone workinh. How
How do I retrieve my messages? only main phone workinh … read more
Greg A.
Greg A.
Engineer
9,073 satisfied customers
My Panasonic handset reads "Base no power". I don't know how
My Panasonic handset reads "Base no power". JA: Do all the handsets for your system show the same message? Customer: Yes JA: Have you tried a full system reset? The Phone Expert can walk you through t… read more
Greg A.
Greg A.
Engineer
9,073 satisfied customers
I MOVED TO A NEW HOME AND CHANGED MY PHONE NUMBER AND ANSWER
I MOVED TO A NEW HOME AND CHANGED MY PHONE NUMBER AND ANSWER ON ANSWER MACHINE BUT FORGOT TO SET MY VOICE MAIL AFTER I MADE THE TAPE. TWO PEOPLE CALLED AND I COULD NOT GET THE MESSAGE. NOW IT READS VO… read more
Louie
Louie
Technician
Associate Degree
346 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x