Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Phone Systems
This answer was rated:

I have a Panasonic Cordless phone KX-TG4713C and one of the

phones JA: How old is the...
I have a Panasonic Cordless phone KX-TG4713C and one of the phones
JA: How old is the phone?
Customer: I don't know but one of the handsets does not ring and I only hav e a French book to try to understand how to change.
JA: How long has this been going on? What troubleshooting have you tried?
Customer: It's been going on for months but it is a set I don't usually use. Now I have it in the bedroom and realized that the ringer wasn wasn't on. The only way I can hear it at night is to listen for the one set in my living room.
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: I also wonder whether I can change the number of rings on the sets.
Show More
Show Less
Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 1 month ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 1 month ago
I now have a add? at the bottom of my screen and can't see anything but a small area at top.
Answered in 8 minutes by:
11/17/2017
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,074
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry to hear of any issue with your phones.

To help you with this issue, may I ask:

1) Can you double-check and CONFIRM the FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base station (I only ask because I have two similar models in my notes 4713 and 4731).

2) If I can get you an English version of the instructions, would that help?

3) Do you see any "icons" on the display of the non-ringing handset that are not on the other handsets?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
No on box KX-TG4713C
I see a bell crossed off beside the ECO
Customer reply replied 1 month ago
I don't want to switch to phone for $35.
Customer reply replied 1 month ago
All I want is how to change the icon bell with crossed off and I would hope that wouldn't cost me $35.

Hi again,

Please ignore any pop-up requests for additional services, and continue on this screen.

I am preparing (typing) and answer for your.

Ask Your Own Phone Systems Question

OK - very good.

That bell crossed off (with a line through it) means that the "ringer volume" for that handset is set to "Off".

To adjust the ringer volume on that handset, please do the following:

1) Pick up handset while not on a call.

2) Press MENU, then # 1 6 0 (pound-one-six-zero)

3) Push the UP and DOWN arrows to adjust the ringer volume setting.

4) When satisfied, press SAVE soft key (button below display).

5) Press the OFF button - to exit programming.

Please give these steps a try and let me know if that works.

Thanks, ***** *****

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
i WAS ABLE TO CHANGE THE VOLUME OF THE SET BUT NOW THE ICON ON THE PHONE DOES NOT HAVE A BELL ON IT...DOES THAT MEAN THE PHONE WILL RING NOW??
Customer reply replied 1 month ago
I also wanted to know if I can change the number of rings??

Yes - the bell with the line through it means that the ringer was set to OFF.

Now that the ringer is ON, that icon goes away.

I would advise a TEST CALL to CHECK that it does ring.

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
Can I change the number of rings???

RE: "Number of rings"

Does the MAIN BASE of the system have SEVERAL buttons on it, or just a single "locator" button?

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
Just 1 sticker on it

OK - so by the number of rings, can I safely assume that you have a separate "answering machine" or message service - that answers calls and takes messages?

If so, what service does that for you?

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
It takes messages, phone identification, a speaker phone,

What is "It" - that takes messages?

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
I use Cogeco for my phone, computer and cable
Customer reply replied 1 month ago
Should I be talking to Cogeco???
Customer reply replied 1 month ago
Sorry, I don't mean to be so unknowledgeable about these things, but my husband just brings the set home and I have to use it!!

No worries at all.

IF you have a "Voice Mail" feature from the service provider, then yes, you will want to contact them concerning the number of rings before their system picks up calls.

I have a couple of links to their support pages, depending on where you live.

Contact page - QC
http://www.cogeco.ca/web/qc/en/residential/support/contact_phone.php

Contact Page - On
http://www.cogeco.ca/web/on/en/residential/support/contact_phone.php

Please let me know what you find or if you have any more questions about your phone system.

If this has helped answer your question(s), please take a moment to rate MY service level (5-star is my goal) so that I get credit for my time helping you with this question.
You should see some "stars" (and SUBMIT button) to do that, but please let me know if you do NOT see them (you may have to REFRESH your screen) or can not use them.

Thanks, ***** *****
--. .-

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
Thank you very much.

You're quite welcome.

If you have any trouble finding or using rating the stars, I have a link to a short animation that shows how that should work.
How to rate an answer --> http://ww2.justanswer.com/help/how-do-i-rate-answer-hl

Take Care, Greg A.

Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,074
Experience: Working with Electronics for 25+ years.
Verified
Greg A. and 87 other Phone Systems Specialists are ready to help you
Ask your own question now
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,074
9,074 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

9,074 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

346 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
WE We have a Uniden Elite 9135 + 2. At present we can't make
WE We have a Uniden Elite 9135 + 2. At present we can't make or receive calls on any of the handsets. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
We bought our Panasonic phone system about a year ago and
We bought our Panasonic phone system about a year ago and the phone is like cutting out and static for about a week...what's the problem?/ … read more
Louie
Louie
Technician
Associate Degree
346 satisfied customers
My phone apparently does not have power. The phone lines are
My phone apparently does not have power. The phone lines are working, but there is no dial tone or light lit up on the phone. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
We can't make calls out and the calls in going straight to
Hi, we can't make calls out and the calls in going straight to voicemail … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
The LCD screen is blank. Land line phone model KX-TGA740.
the LCD screen is blank JA: What device has a bad screen? Customer: land line phone model KX-TGA740 JA: When did you last charge your KX-TGA740? Customer: This morning JA: Have you tried a force reboo… read more
Harry
Harry
180 satisfied customers
My answering system messages are not being recorded as of 3
My answering system messages are not being recorded as of 3 or 4 wks ago. Have tried all the manual suggestions incl personal greeting to no avail. Mod.#KX-TG433SK, Ser. #4cbqa035999 … read more
Louie
Louie
Technician
Associate Degree
346 satisfied customers
We have PansonicKX-TG6845B Serial# AHCQA053771. Not Sure but
not Sure but we have had no trouble till we disconnected AT&T and went with Huawei Phone box from United Wireless and now we can't call from our cell phone to get our messages if we are out of town Im lost with how or what to do can you help … read more
Harry
Harry
180 satisfied customers
My phone has stopped being usable because it says that there
Hello my phone has stopped being usable because it says that there is a line in use. Help please. I can't get rid of the notice and can't make calls. … read more
Greg A.
Greg A.
Engineer
9,074 satisfied customers
What does out of range mean. plus my mailbox is full it
what does out of range mean. plus my mailbox is full it cannot take any more calls. I did not know I had a mailbox. how do I delete.. I cannot receive any incoming calls. help. … read more
Greg A.
Greg A.
Engineer
9,074 satisfied customers
New phone company. Added voice mail. Entered wrong info.
New phone company. Added voice mail. Entered wrong info. … read more
Greg A.
Greg A.
Engineer
9,074 satisfied customers
I have a new KX TG3683 phone, I cannot change the rings from
I have a new KX TG3683 phone, I cannot change the rings from two to seven. … read more
Greg A.
Greg A.
Engineer
9,074 satisfied customers
Extend rings from 3 to5 rings. 2 years,model KX-TGEA20.
THOUGHT I COULD EXTEND RINGS ON PHONE OPTIONS,NO LUCK.PROBLEM IN LAST 18 MONTHS … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Need directions for resettinfg my language option. Cs6829-2.
i acidentaly got the wrong lang an now i cant get it back to english … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,254 satisfied customers
My panasonic phone is having problems with dialing call.
My panasonic phone is having problems with dialing call. Time for new batteries? … read more
Greg A.
Greg A.
Engineer
9,074 satisfied customers
It does not ring. Vtech Ds6722. 2 days ... looked at all
2 days ... looked at all options but dont see anything about ringer . Phone lights up when a call comes in but can't here it … read more
Greg A.
Greg A.
Engineer
9,074 satisfied customers
On my Panasonic phone I received a "voice mail" that says:
On my Panasonic phone I received a "voice mail" that says: "New Voice Mail Press VM" When I do, it says: "Dial V.M. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Emerson EM-2517 kwon I have elect. power and internet and
Emerson EM-2517 kwon I have elect. power and internet and modern on and the phone is but I have difficulty with connection … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,114 satisfied customers
Get a busy signal on all 4 handsets when dealing out,
Get a busy signal on all 4 handsets when dealing out … read more
Louie
Louie
Technician
Associate Degree
346 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x