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I have a KX-TGE233 set with a prerecorded message telling…

Customer Question
I have a KX-TGE233...

I have a KX-TGE233 set with a prerecorded message telling solicitors who call that I do not accept solicitors calls and to hang up. I do not know how that message got on my phone and want to remove it and record my own message. I've tried repeatedly without success to do so.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Panasonic digital; cordless

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Some time. I've tried everything I can find in the manual.

Submitted: 8 months ago.Category: Phone Systems
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Answered in 10 minutes by:
11/16/2017
Electronics Technician: Eric, Technician replied 8 months ago
Eric
Eric, Technician
Category: Phone Systems
Satisfied Customers: 5,186
Experience: Over 10 yrs of electronics support and software development.
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Electronics Technician: Eric, Technician replied 8 months ago

One moment, and I will provide you with those instructions!

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Electronics Technician: Eric, Technician replied 8 months ago

My goal today is to provide you with the best service possible! I sincerely ***** ***** have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

  1. One your handset, press [MENU] and then dial #302
  2. Use the arrows to select "Yes" and then press [SELECT]
  3. After the beep, record your greeting (up to 2 minutes long)
  4. Press [STOP] when you are done
  5. Press [OFF] to save
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Customer reply replied 8 months ago
I tried that as the manual suggested but the prerecorded message remains answering all calls and no the one I attempted to record.
Electronics Technician: Eric, Technician replied 8 months ago

If you try and turn the answering machine off, and then call in, what happens?

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Customer reply replied 8 months ago
The same.
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