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We have a 2 line phone system that has a pre-recorded music

Customer Question
play during hold. Somehow a...
We have a 2 line phone system that has a pre-recorded music play during hold. Somehow a new message was recorded over the music. We need the message changed or the music restored, but cannot find any way to do that. Can you please help?
JA: Just to clarify, what's the exact make and model of your machine?
Customer: KX-TG9581
JA: How long has this been going on? What troubleshooting have you tried?
Customer: We've only had the phones for 2-3 weeks. The music was recorded over a short time after we got the phones
JA: Anything else you want the Electronics Expert to know before I connect you?
Customer: no
Submitted: 28 days ago.Category: Phone Systems
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Answered in 4 hours by:
11/16/2017
Electronics Technician: Pete, Engineer replied 28 days ago
Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 18,585
Experience: Over 16 years experience installing and repairing electronics.
Verified

Hello,
I am Pete, and I'll be happy to assist with your question today.

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Electronics Technician: Pete, Engineer replied 28 days ago

To turn on the Hold music, dial #167.

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Pete
Pete
Pete, Engineer
Category: Phone Systems
Satisfied Customers: 18,585
18,585 Satisfied Customers
Experience: Over 16 years experience installing and repairing electronics.

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