Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

My 4 tech phones are down...no dial tone but lights are

My 4 tech phones...

My 4 tech phones are down...no dial tone but lights are lit..my 2 land line phones are fine. Any suggestions?

Technician's Assistant: How old is the phone?

3 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Since last night about 10pm...checked to see if all cradle lights are on...they are... all phones are properly hung up but there is no dial tone, no busy signal...hothing

Show More
Show Less
Ask Your Own Phone Systems Question
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
11/15/2017
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 29,500
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

Ask Your Own Phone Systems Question
Customer reply replied 6 months ago
1.happens to all...never happened before and this is our 2nd set of techs
2. 2 other phones (landlines) on this system and they are working fine
3.ATT line
4.what's dsl service?
5. DS6401
SN. MC000131995

Thank you for the information,

This would indicate a hardware failure in the att base station (since the issue happens with all handsets). We most often see this type of damage to the base unit as the result of a power surge, either through the phone or power lines.

The one thing you may attempt yourself is to fully reset the system:
1) unplug both power and phone lines from the main base.
2) remove batteries from all handsets
3) wait at least 15 minutes, then restore all
4) place a handset on the main base for a minute, as if to charge
5) check for functionality.

Let me know the results please.

Ask Your Own Phone Systems Question
Customer reply replied 6 months ago
That fixed the problem....how do I respond to give you the highest rating for your assistance. Thanks Nathan
Great! Glad that did the trick for you!
There should be 5 stats at the top of the page to rateThank you
Nathan
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 29,500
Experience: Residential and commercial systems.
Verified
Nathan and 87 other Phone Systems Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 29,500
29,500 Satisfied Customers
Experience: Residential and commercial systems.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,983 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

357 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
I have a Panasonic phone Model KX-TG 6071B. It is connected
I have a Panasonic phone Model KX-TG 6071B. It is connected to a modem ,which was just replaced, Everything works well except I can no longer get a dial tone.. Is there a mute button or something that… read more
Harry
Harry
1,657 satisfied customers
I don't know how to unblock phone numbers on my panasonic
I don't know how to unblock phone numbers on my panasonic telephone. I blocked the calls by hitting the Block Calls button … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
I have a NEC DSX phone system. Recently, I inadvertently
Hello. I have a NEC DSX phone system. Recently, I inadvertently touched a button on the console, causing the set business greeting for the answering machine to be replaced by a message that starts, "A… read more
Harry
Harry
1,657 satisfied customers
We would like to increase the ringtone beyond 3 rings. Where
we would like to increase the ringtone beyond 3 rings … read more
Harry
Harry
1,657 satisfied customers
I can not make a call on my phone. If I call my phone from
I can not make a call on my phone. If I call my phone from my cell it … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
We have two issues with our panasonic KXTG9581 Its a two
We have two issues with our panasonic KXTG9581 Its a two line fone and line one goes straight to a cellphone instead of ringing 6 times at source. … read more
Harry
Harry
1,657 satisfied customers
My phone is on apanish & wrong date & time please please
my phone is on apanish & wrong date & time please please help me put it back to english & date & time please … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
I am trying to set up the phone and i will not connect to
i am trying to set up the phone and i will not connect to the base we have a Duration 1X … read more
Harry
Harry
1,657 satisfied customers
I have charged my new panasonic system. I am not getting a
I have charged my new panasonic system. I am not getting a dial tone. … read more
Nathan
Nathan
Technician
29,500 satisfied customers
We have a lift with a Vtech gsm phone... there is no dial
we have a lift with a Vtech gsm phone... there is no dial tone , we connected it with a pre paid vodafone sim, after checking with Vodafone who verified the account and phone in. How do we phone out..… read more
Harry
Harry
1,657 satisfied customers
Pearl. I have a Panasonic land line phone, cordless and I
Hi *****: What's the brand and model of your product? Customer: I have a Panasonic land line phone, cordless and I have blocked several numbers. Is there a way to unblock numbers … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
I have forgotten my password so I cannot get my messages.
I have forgotten my password ***** I cannot get my messages. Can you help me? Katie … read more
Harry
Harry
1,657 satisfied customers
We have a Panasonic Phone used for landline at home. We want
We have a Panasonic Phone used for landline at home. We want to re program the speed dial buttons on front of phone but it won't let us. Pls help … read more
Harry
Harry
1,657 satisfied customers
My computer is okay but my uniden phone is not. I have exai
I use a sony recorder. however after the greeting a message comes on Sorry ***** *****field cannot receive a message. this mailbox is full.if you want to leave a message for someone else press 2 … read more
Harry
Harry
1,657 satisfied customers
I have switched fm to. My telephone iTalk is out of service.
I have switched fm Bell to Rogers. My telephone iTalk is out of service. How can I connect my tel line to Rogers? … read more
Harry
Harry
1,657 satisfied customers
My wireless handset just quit on me. I am unable to
Hello, my wireless handset just quit on me. I am unable to determine whether it is the charger or the handset itself. … read more
Harry
Harry
1,657 satisfied customers
My Vtech phone blocks calls from my cellphone. All other
My Vtech phone blocks calls from my cellphone. All other incoming calls are accepted (that I know of). … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
I need to install a vtech cordless phone for a lady in a
Hi, I need to install a vtech cordless phone for a lady in a nursing home. There is a router already there. Do I just plug the phone into the router/ Do I also need to plug the phone unit into a power… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,983 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x