Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Phone Systems
This answer was rated:

My answering machine says my mailbox is not set up. It was

My answering machine says my...
My answering machine says my mailbox is not set up. It was fine last week. we were out of town so I turned the answering machine off, but now I have turned it on and the message when calling me doesn't answer.
JA: Just to clarify, what's the exact make and model of your machine?
Customer: model cs6859-4
JA: How long has this been going on? What troubleshooting have you tried?
Customer: We were out of town Friday so I turned answering machine off. When we returned on Sat. I turned it on. Then friends said my answering machine said it was not set up.
JA: Anything else you want the Phone Expert to know before I connect you?
Customer: I have gone through the abridged manual and tried unsuccessfully to reset it.
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 5 minutes by:
11/15/2017
Louie
Louie, Technician
Category: Phone Systems
Satisfied Customers: 12,901
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified

Hi and welcome to JustAnswer, I’m Louie. Sorry you had to wait awhile but I’ll do my best to help.
Initially, which phone company is the service provider for the home / land line phone?
And to avoid asking you to do something you've already tried, can you please tell me what / any and all troubleshooting / specific steps you've already attempted other than / to address the above.

This is an independent site and members of this online community provide information, repair tips, technical assistance as a form of paid Q & A service.

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
I have recorded my announcement and set the number of rings. I have selected answering machine on, but it isn't .
Customer reply replied 1 month ago
I have not received any information

As posted above; which phone company is the service provider for the home / land line phone?

Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
Century Link is our land line proovider

Appreciate the additional information; CenturyLink.

Ask Your Own Phone Systems Question

Consider even if just for test purposes:

  • • call again your home number using your cellphone;
  • • do not answer the VTech phone;
  • • remember exactly the message heard when the call is automatically answered;
  • • turn off, disconnect / remove the power and telephone connections of the VTech base / main unit;
  • • call again your home number using your cellphone;
  • • expectedly, the VTech phone would/should not ring as it is currently disconnected;
  • • compare the message heard now and the earlier message when the first test call was made;
  • • if the same, then it would not be the answering machine built-in into the disconnected Vtech phone;
  • • it would be CenturyLink's VoiceMail service intercepting your unanswered calls;
  • • call and bring this to the attention of the CenturyLink/phone company;
  • • have them disable / turn off their VoiceMail feature to your home number which may have been inadvertently / accidentally turned on/enabled.
Ask Your Own Phone Systems Question
Customer reply replied 1 month ago
I have tried everything you suggested. I called Century Link this morning and told them to disconnect voicemail.
TAkes 24 hours, so tomorrow I will know if that solves the problem,

I understand.

Louie
Louie, Technician
Category: Phone Systems
Satisfied Customers: 12,901
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.
Verified
Louie and 87 other Phone Systems Specialists are ready to help you
Ask your own question now
Ask Louie Your Own Question
Louie
Louie
Louie, Technician
Category: Phone Systems
Satisfied Customers: 12,901
12,901 Satisfied Customers
Experience: 25+ yrs. experience in the field and 5+ yrs. online, down to component level.

Louie is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

2,949 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

12,901 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
I have a Motorola telephone system, base and 3 cordless,
I have a Motorola telephone system, base and 3 cordless, Model L404c. I can't find the instruction booklet. When I make a call, my voice cannot be heard. Also, the answering machine is not working. Ca… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,949 satisfied customers
Telephone kx-TG5632M not receiving incoming calls. I am not
Telephone kx-TG5632M not receiving incoming calls JA: How long has this been going on with your KX-TG5632M? What have you tried so far? Customer: I am not sure maybe a week or longer JA: Anything else… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,949 satisfied customers
D1688 can not connect away from home I tried using the
d1688 can not connect away from home I tried using the manuel no luck Thanks *****: Who makes your router? Customer: not connected to router hard line … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,949 satisfied customers
We have a 4 phone set that we have had for about 4 months
We have a 4 phone set that we have had for about 4 months and suddenly we are receiving phone calls and we cannot hear the conversation from the person calling us. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I accidently blocked a number that doesnt need to be. i can
i accidently blocked a number that doesnt need to be. i can find out how to un block thi caller thrugh the handset … read more
AnswersByEric
AnswersByEric
Software Developer
Associate Degree
35 satisfied customers
Ican't Increase the number of rings on my phone. I need to
I need to increase the number of rings on my phone … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,949 satisfied customers
Need help with land line phone. My answering machine message
Need help with land line phone. My answering machine message comes on after 4 rings. Would like for the rings to be longer, What do I do to change the number of rings. … read more
Louie
Louie
Technician
12,901 satisfied customers
I have a Voice mail service with. On my old phone I could
I have a Voice mail service with Bell. On my old phone I could formulate a message with callers could access. How do I dom this on model KX-TGC380. Also I have another ordinary phone in my bedroom whi… read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I have a Panasonic cordless phone, Model No KXTG (or that
I have a Panasonic cordless phone, Model No KXTG (or that might be a 9) 6051 AL. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Moved device to new location. doesn't work. Obihai. One
One week. Bought new cord still only one green light is on … read more
Harry
Harry
158 satisfied customers
We have a Panasonic cordless phone system (5 phones) model
We have a Panasonic cordless phone system (5 phones) model KX TG385 SK and looking at purchasing a Motorola Moto G5 Plus cell phone. Will this cell phone blue tooth to and work with our Panasonic cord… read more
Harry
Harry
158 satisfied customers
Trying to check messages when i do menu doe arrow i'm not
trying to check messages when i do menu doe arrow i'm not getting the answering device option only in holf or intercom … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,949 satisfied customers
Unable to make or receive calls. Model obi200 power light on
model obi200 green power light on and internet green light blinking … read more
Harry
Harry
158 satisfied customers
My cordless phone has a message on the screen that the
My cordless phone has a message on the screen that the ringer is off. I don't think I did anything unusual to it. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,949 satisfied customers
I have a Panasonic model No. KX -TGA652 and would like an
I have a Panasonic model No. KX -TGA652 and would like an automated voice mail answering. Can to install that for me. Phone number(###) ###-####… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
2,949 satisfied customers
For some reason the answering service quit working and I
Pearl, for some reason the answering service quit working and I can't find the manuel to fix it. … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Phone model KX-TGD560 inoperative last 2 days. No dial tone,
Phone model KX-TGD560 inoperative last 2 days. No dial tone, incoming gets busy signal. Called provider Frontier Communications this morning, they couldn't clear line. Don't know what else to do. … read more
Louie
Louie
Technician
12,901 satisfied customers
The sound of the ringing is so low. how do I make it sound
the sound of the ringing is so low. how do I make it sound louder from base and when I play messages it is also very low. also how can I retreive calls when i AM OUT OF STATE. WHAT IS THE CODE … read more
Louie
Louie
Technician
12,901 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x