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My home phones are not working. What could be the matter? I…

Customer Question
My home phones are...

My home phones are not working . What could be the matter? I can dial a number, and it will ring the number. but the person on the other end cannot hear me and I cannot hear them..

Technician's Assistant: How old is the phone?

17 yrs

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

2 or 3 weeks. dont know where to take them

Submitted: 8 months ago.Category: Phone Systems
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Answered in 4 minutes by:
11/14/2017
Electronics Technician: Greg A., Engineer replied 8 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 9,680
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry to hear of any issue with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base station.

2) What landline phone service provider (phone company) you have for this phone line?

3) Do you have ANY other phones (NOT part of the main system) attached to this same phone line and if so, are they working properly?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

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Customer reply replied 8 months ago
1 want an answer now!
Electronics Technician: Greg A., Engineer replied 8 months ago

Hi again,

An answer requires communication back and forth between us.

Did you see the questions I posted above? If not, please scroll UP and try to respond here - on this page.

Thanks

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Electronics Technician: Greg A., Engineer replied 8 months ago

Hi again,

I see it has been a while and I haven't seen a response on this page, so I just wanted to follow up to see if you have any more questions concerning this issue OR if the issue was resolved?

I look forward to any further questions or results that you may have.

Thanks, ***** *****
--. .-
(im)

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