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My Panasonic phone set has a model number of KX-TGE230 and…

Customer Question
My Panasonic phone set...

My Panasonic phone set has a model number of KX-TGE230 and hand set KX-TGEA20 has an elco in the recorded messages (it seems one message starts and then a second one comes in. My hand set has an elco on my recorded message. Try my telephone number(###) ###-####and listen for yourself. What can I do?

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Panasonic-see my above message.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

For a few months, I have tried to record message and request the automated message again and again, but still my callers are not told to record a message in a manner which they understand.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

The phone set is less than one year old.

Submitted: 8 months ago.Category: Phone Systems
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Answered in 5 minutes by:
11/13/2017
Electronics Technician: Greg A., Engineer replied 8 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,410
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry to hear of any issue with your phone or message system.

To help you with this issue, may I ask:

1) Do you have access to an outside phone - such as a cell phone or neighbor's phone - that can be used to place a TEST CALL to the Panasonic number?

2) What landline phone service provider (phone company) you have for this phone line?

3) Do you have ANY other devices/phones (NOT part of the Panasonic system) attached to this same phone line?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone at the moment.
Please DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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