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Model KX-TGE433. Extension (remote handsets) don't ring and…

Customer Question
Model KX-TGE433. Technician's Assistant:...

Model KX-TGE433.

Technician's Assistant: What's the make/model of your device? How old is it?

Extension (remote handsets) don't ring and ringer is set correctly. Also our phone number is ***** recognized by recipients.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Brand new phone. Occurring since first hooked up yesterday.

Submitted: 7 months ago.Category: Phone Systems
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Answered in 2 minutes by:
10/2/2017
Electronics Technician: Richard, Customer Service replied 7 months ago
Richard
Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 45,395
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

Please remove the power to the base unit and the batteries from the handset
Then wait 10 minutes, connect the power to the base unit, put the batteries in the handset and tell me if it then functions correctly.
Please let me know the results
Thank you

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