Phone Systems

Ask a Phone Systems Question, Get an Answer ASAP!

Ask an Expert,
Get an Answer ASAP!

Can't get my phone to answer, said it's busy but noone is…

Customer Question
Can't get my phone...

Can't get my phone to answer, said it's busy but noone is using phone. Also says " new message" , phone light blinks but no message when I try to get it. Please help. Can't use it currently. Peggy Thanks.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

6.0 plus 6.0 plus

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

For several weeks get get light to turn off. Not accepting calls just 1 day.

Submitted: 10 months ago.Category: Phone Systems
Show More
Show Less
Ask Your Own Phone Systems Question
Answered in 6 minutes by:
10/2/2017
Electronics Technician: Greg A., Engineer replied 10 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,472
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry to hear of any issue with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base station (6.0 plus can apply to many different models).

2) Can a dial tone still be heard when picking up the line AND outgoing calls made successfully?

3) What landline phone service provider (phone company) you have for this phone line?

4) Do you have ANY other devices/phones (NOT part of the main system) attached to this same phone line?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

Ask Your Own Phone Systems Question
Customer reply replied 10 months ago
2 model #. KX-TG4771, and KX-TG4772B.
yes, dial tone that skips to indicate I have a message which I can't access
Yes can make outgoing calls.
ATT is provider
no other devices attached to the phone.
Customer reply replied 10 months ago
are you responding soon?
Customer reply replied 10 months ago
I am getting concerned I put money into getting this fixed but there is no one on the other end.
Customer reply replied 10 months ago
Is this a scam?
Electronics Technician: Greg A., Engineer replied 10 months ago

Hi again,

Sorry for any delay - I was blocked from responding for some reason.

Continuing with the issue, I have another few questions:

a) Is the AT&T service the older "hard wired" service or "U-verse" based?

b) When you say "dial tone that skips to indicate I have a message", are you referring to a series of "pulsed dial tones" - that tell you that there is a Voicemail wait - via the AT&T voicemail system?

c) If this IS an AT&T voicemail message indication, have you been able to successfully access that voicemail system in the past, and what happens now - when trying to access that system?

Please let me know - when you can.

Thanks, ***** *****

P.S. Not knowing what time zone you are in, please understand that it may take some time for me to see your messages and respond to them. Please allow plenty of time for me to respond, in case it may still be very late (or early) in my time zone.

Ask Your Own Phone Systems Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an electronics technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Greg A. Your Own Question
Greg A.
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,472
3,472 Satisfied Customers
Experience: Working with Electronics for 25+ years.

Greg A. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Greg A.

Greg A.

Engineer

3,472 satisfied customers

Working with Electronics for 25+ years.

Louie

Louie

Technician

398 satisfied customers

25+ yrs. experience in the field and 5+ yrs. online, down to component level.

LOAJ3256

LOAJ3256

Technician

106 satisfied customers

KSU and Standard home ans small business

SQLVoIPGuy

SQLVoIPGuy

Engineer

67 satisfied customers

15 yrs Telephony consulting, design, & implementation

Daniel

Daniel

Engineer

67 satisfied customers

BSEE (Electrical Engineer), 10+ years electronic design experience ,chip, board, component expert

Shaheen

Shaheen

Technician

43 satisfied customers

Chief Technical Officer for 2+ years

Rob

Rob

Engineer

42 satisfied customers

Carried out an apprenticeship with British Telecom and worked there as a field engineer for many years.

< Previous | Next >

Related Phone Systems Questions
Cannot eliminate blinking of light that indicates a message.
Cannot eliminate blinking of light that indicates a message. The phone says no messages but the blinking continues. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have a Panasonic deck 6.0 plus cordless phone, model KC-TG
I have a Panasonic deck 6.0 plus cordless phone, model KC-TG 4741. All of a sudden it is saying that the mailbox is not set up. How do I set the mailbox up? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Panaconic KX TGA470. One 6.0 Plus with Bluetooth &
I have a Panaconic KX TGA470. One 6.0 Plus with Bluetooth & 4 extentions. The wording "New Voice Mail" will not disappear, also the yellow light will not turn off. I have lost the Operating Instructio… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Panasonic cordless phone system Model #KX-TGA652
I have a Panasonic cordless phone system Model #KX-TGA652 6.0 Plus. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I need to change the message on our answering machine for
I need to change the message on our answering machine for the 6.0 plus, and can't fine instructions on how to do it. People are calling and won't leave a message. … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,472 satisfied customers
I have a odel Ks-TG4773B phone system. The screen defaults
I have a odel Ks-TG4773B phone system. The screen defaults to the following message: New Voice Mail, Press VM. When I do that, it dials my own phone number which of course gives me a busy signal. How … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,472 satisfied customers
Panasonic 6.0 plus. my problem is erasing voice mail. could
Panasonic 6.0 plus. my problem is erasing voice mail. could you in order tell me which buttons to push to erase voice mail. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Panasonic 6.0 Plus phone talking alert. probably 10 yr's or
Got a VM I can not clear. Dialing phone # does not work. It keeps flashing w/ a message. I use my answering machine just fine. But this VM will not clear, and keeps flashing with a message. … read more
Louie
Louie
Technician
Associate Degree
398 satisfied customers
We are not able to get messages on our voicemail. The
We are not able to get messages on our voicemail. The message we get is,"the system is currently unavailable" … read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,472 satisfied customers
Panasonic KX-TS4300 phone system is not recording messages
Panasonic KX-TS4300 phone system is not recording messages and states a 1am record time. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,159 satisfied customers
I have Panasonic cordless phones KX-TGA470s. I can not get
I have Panasonic cordless phones KX-TGA470s. I can not get the flashing light to turn off or the message that I have a new voice mail to go away. Help please. I've tried the 1-***-***-**** number 7 or… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Greg I have a panasonic 6.0 plus phone from walmart It has a
Hi Greg my name is Richard I have a panasonic 6.0 plus phone from walmart It has a blinking light which I can not figure out how to stop… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,472 satisfied customers
We moved. My phone works, but it also gives a busy signal on
We moved. My phone works, but it also gives a busy signal on some of the extensions. All the extensions are in place properly, there is no one on the phone. what gives?… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Vtech 6.0 model 6053 when dialing my number it prompts
I have a Vtech 6.0 model 6053 when dialing my number it prompts you to leave a message and messages are left I am not seeing any new messages on my instrument only way to pick up messages is to call m… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,472 satisfied customers
I have RCA 25425 4-line phone system. We use 1 line for business.
I have RCA 25425 4-line phone system. We use 1 line for business. The answering machine part works fine unless you are on the phone. We have call waiting and can hit flash if we want to pick up. If we… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,472 satisfied customers
I have a DECT 6 phone, Suddenly the white light on thetop
I have a DECT 6 phone, Suddenly the white light on thetop of the handset has started to blink. it has been blinking for almost 24 hours. What is it trying to tell me? How do I turn off the bilnking li… read more
LOAJ3256
LOAJ3256
Technician
Vocational, Technical or Trade School
106 satisfied customers
Good morning. I have a Panasonic Dect 6.0 Talking Caller ID
Good morning. I have a Panasonic Dect 6.0 Talking Caller ID cordless phone. Suddenly it each phone has started blinking the green/yellow light on top, indicating a message. Additional, the face of the… read more
Greg A.
Greg A.
Engineer
Bachelor's Degree
3,472 satisfied customers
hi, we just bought a panasonic phone called DECT 6.0 Plus,
hi, we just bought a panasonic phone called DECT 6.0 Plus, KX-TG6524 SK and we have set up the voicemail in the phone, following the instruction booklet, and the 'answer on" button is on, red, and whe… read more
Simit
Simit
Bachelor\u0027s Degree
2,001 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x