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Landline phone, people cant hear me say anything. Pretty…

Customer Question
Landline phone, people cant...

Landline phone, people cant hear me say anything

Technician's Assistant: How old is the phone?

Pretty old, bought new battery a fe years ago

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Going on just recently, not troubleshooting anything, could I have hit the mute button by mistake

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Can I hit the mute button again to check ?

Submitted: 10 months ago.Category: Phone Systems
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Answered in 28 minutes by:
9/29/2017
Electronics Technician: Nathan, Technician replied 10 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 31,458
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) If you have multiple handsets (within the same system), does this happen with all of them?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

Ask Your Own Phone Systems Question
Electronics Technician: Nathan, Technician replied 10 months ago

Hello, it appears your question is still open.

Do you need more help with this?

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