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Have a Model KXpTG7871 phone system and was prompted to

Customer Question
Hello, I am Sue...

Hello, I am Sue and have a Model KXpTG7871 phone system and was prompted to change my code to get messages. I don't remember where I wrote it down. Can I change it?

Technician's Assistant: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?

Pansonic Model KX-TG7871 another sticker says Model KX-TG385SK on a second tag. S/N 3CAQA001 454 I have entered the old code and a few I thought I'd perhaps changed it to... to no avail

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

About 1 week. I don't know what to try. I was prompted to change it, and it has been an issue since the first message was left thereafter, maybe 4 days ago.

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

No. Only want to know if and how to reset the code.

Submitted: 10 months ago.Category: Phone Systems
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Answered in 3 hours by:
9/29/2017
Electronics Technician: Greg A., Engineer replied 10 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,472
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry I didn't see your question earlier and to hear of any issue you are having getting your messages.

To help you with this issue, may I ask:

1) When and how were you "prompted to change my code"?

2) What landline phone service provider (phone company) you have for this phone line?

3) Do you have ANY other devices/phones (NOT part of the Pananosic system) attached to this same phone line?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

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