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I can not get receiving messages from incoming callers. AT&T…

Customer Question
I can not get...

I can not get receiving messages from incoming callers

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

AT&T #1-EL52410

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Started in August when I transfered to Spectrum. Have tried several times to place my out going message, appears to be working okay.Just is not recording incoming

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

Not at this time

Submitted: 10 months ago.Category: Phone Systems
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Answered in 2 days by:
10/1/2017
Electronics Technician: Nathan, Technician replied 10 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 31,408
Experience: Residential and commercial systems.
Verified
when someone calls you does it just ring endlessly? Or does it go to a greeting message eventually but callers hear something other than what you have recorded? Are they leaving messages but none are there when you go to play them back on the att base station by pressing the play button?
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