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With KX-TG8162 I record my message.However, in response to a…

Customer Question
With KX-TG8162 I record...

With KX-TG8162 I record my greeting message.However, in response to a call, a pre recorded message "you have called the answering service of 03 98261430 (my number) , but will not take callers message.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

It is a Panasonic digital Cordless answering Service KX-TG8162AL

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

I have tried everything in the Operating manual

Technician's Assistant: Anything else you want the Electronics Expert to know before I connect you?

It once worked as designed, but not now

Submitted: 10 months ago.Category: Phone Systems
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Answered in 12 minutes by:
9/25/2017
Electronics Technician: Greg A., Engineer replied 10 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,472
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry to hear of any issue with your phone/answering system.

To help you with this issue, may I ask:

1) How many rings is the Panasonic system set to - before it should pick up the incoming calls?

2) What phone service provider (phone company) you have for this phone line?

3) Do you have ANY other devices/phones (NOT part of the Panasonic system) attached to this same phone line?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I am NOT available by phone for this question.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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