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My phone isn,t recording message left.Frontier just set up…

Customer Question
My phone isn,t recording...

My phone isn,t recording message left.Frontier just set up my new cable.and phone line my #(###) ###-####

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Model #KX TG6321S

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Right after new system was put in. I lost my instructions while moving...recording work fine befor

Submitted: 10 months ago.Category: Phone Systems
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Answered in 1 hour by:
9/22/2017
Electronics Technician: Greg A., Engineer replied 10 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,472
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) Can you still successfully MAKE and RECEIVE calls - if you pick them up before the answering system does?

2) Did this begin at the same time that the new cable & phone were installed?

3) Do you have access to a different phone line - such as a cell phone or neighbor's phone - that can be used to place a TEST CALL to the new number - to see IF a message can be left?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

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Greg A.
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Experience: Working with Electronics for 25+ years.

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