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On my moms Panasonic 6.0 phone, when someone calls it says…

Customer Question
On my moms Panasonic...

On my moms Panasonic 6.0 phone, when someone calls it says the mailbox hasn't been set up. It has always said the greeting and been able to leave there message, was a setting changed somehow?

Technician's Assistant: Can you guesstimate how old your Panasonic is? And just to clarify, what's the exact model?

I'd have to call, it's at least 6 or 7 years old. She's in Arizona. I went thru the menu on the handset with her over FaceTime

Technician's Assistant: Do you plan on doing the work yourself?

Over FaceTime, I can walk her through it. The greeting is still there but it won't play when anyone calls

Technician's Assistant: Anything else we should know to help you best?

The phone works fine otherwise. I had her unplug it and turn the switch off and back on

Submitted: 11 months ago.Category: Phone Systems
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Answered in 7 hours by:
9/21/2017
Electronics Technician: Richard, Customer Service replied 11 months ago
Richard
Richard, Customer Service
Category: Phone Systems
Satisfied Customers: 47,537
Experience: Over 20 years fixing Electronically devices
Verified

Hi there and welcome

This will likely be your phone provider who is interfering with their inbox service.

Who is your phone provider? eg: Comcast, Verizon?

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