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I have a Panasonic KX-DT333 phone system. I cant access one…

Customer Question
I have a Panasonic...

I have a Panasonic KX-DT333 phone system. I cant access one of the phones voice mail as I don't have the password. Also, I need to change the general office message.

Technician's Assistant: Just to clarify, what's the exact make and model of your machine?

Panasonic KT-DT333

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

My secretary left i cant access her phone and it has a number of voice mails on it

Submitted: 8 months ago.Category: Phone Systems
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Answered in 5 days by:
9/26/2017
Electronics Technician: Josh, Customer Service replied 8 months ago
Josh
Josh, Customer Service
Category: Phone Systems
Satisfied Customers: 21,817
Experience: 5+ years experience
Verified

Hi! My name is ***** ***** I will be assisting you. Let's get started!

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Electronics Technician: Josh, Customer Service replied 8 months ago

Who is the home phone carrier?

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Customer reply replied 8 months ago
Verizon
Electronics Technician: Josh, Customer Service replied 8 months ago

Do you have a Verizon business account?

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Customer reply replied 8 months ago
Sorry its cablevision
Electronics Technician: Josh, Customer Service replied 8 months ago

The phone line is through Cablevision/Optimum?

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Customer reply replied 8 months ago
it is
Electronics Technician: Josh, Customer Service replied 8 months ago

You can change the passcode online.

  1. Go to optimum.net/voice and login.
  2. Select the Voicemail link.
  3. Click the Voicemail Preferences button.
  4. Click Settings.
  5. Enter and confirm a new four-digit PIN in the fields provided and then click Submit.
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Customer reply replied 8 months ago
i dont have a log in account
Customer reply replied 8 months ago
i don't have a log in account
Electronics Technician: Josh, Customer Service replied 8 months ago

Click here: http://optimum.net/newid

Setup an account

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Customer reply replied 8 months ago
i got into the voicemail link but there is no voicemail preferences
Electronics Technician: Josh, Customer Service replied 8 months ago

Which area are you in? Connecticut, New Jersey, Long Island, or NY?

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Customer reply replied 8 months ago
New Jersey
Electronics Technician: Josh, Customer Service replied 8 months ago

Thank you.

Please call(###) ###-####and they can help you reset the passcode over the phone.

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Customer reply replied 8 months ago
how do i change the general message greeting
Electronics Technician: Josh, Customer Service replied 8 months ago

You will need access to the voicemail system in order to change it

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Customer reply replied 8 months ago
i was able to retrieve the voice mails however, i still cant change the after hours greeting
Electronics Technician: Josh, Customer Service replied 8 months ago

Within the voicemail system, you will have an option to change the voicemail greeting.

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Customer reply replied 8 months ago
i can change all personal greetings but not the general office after hours message. Is there an option through mailbox management?
Electronics Technician: Josh, Customer Service replied 8 months ago

Through mailbox management, there is an option for after hours greeting (should be option 3)

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Electronics Technician: Josh, Customer Service replied 8 months ago

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

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Customer reply replied 8 months ago
I still can not change the after hours greeting.
Electronics Technician: Josh, Customer Service replied 8 months ago

Did you go through the mailbox management option?

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Josh
Josh
Josh, Customer Service
Category: Phone Systems
Satisfied Customers: 21,817
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Experience: 5+ years experience

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