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When someone calls me and I'm not home, the answering

Customer Question
When someone calls me...

When someone calls me and I'm not home, the answering machine kicks in with two greetings. The one I put on it and a pre-recorded greeting. I can't get rid of the pre-recorded greeting. People who call me hear two greetings at the same time.

Technician's Assistant: What's the make/model of your device? How old is it?

The model is KX-TG7732

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It has been going on for about two weeks, maybe three. We had a friend inform us about it two weeks ago. I've tried to take out my message and then take out the pre-recorded message. It took out my message, but not the pre-recorded message.

Technician's Assistant: Anything else you want the Phone Expert to know before I connect you?

I've tried everything I could related to this problem in the manual, but was unable to solve the problem.

Submitted: 11 months ago.Category: Phone Systems
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Answered in 6 minutes by:
9/18/2017
Electronics Technician: Nathan, Technician replied 11 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 31,382
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Do you have any other devices connected to this same phone line, perhaps another older cordless phone?
I ask because this is most likely a conflict from another device, rather than a panasonic issue. If you arent' sure, I'd like to have you test something - unplug the phone line from the panasonic base station and call the home number from a cell phone or other outside line; do you still hear the prerecorded greeting in that situation?

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Customer reply replied 11 months ago
No.
Customer reply replied 11 months ago
I try another way.
Electronics Technician: Nathan, Technician replied 11 months ago

No you hear no message at all then?

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