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I have a Panasonic five unit phone system, all connected to…

Customer Question
I have a Panasonic...

I have a Panasonic five unit phone system, all connected to a common base. Today for the first time, I cannot call out.

Technician's Assistant: What's the exact make and model of your television? And what have you tried as far as getting this connected goes?

It's not a television -- it's a phone set.

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

Today is the first time -- I've tried to delete the "Mute" -- but with no success.

Submitted: 11 months ago.Category: Phone Systems
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Answered in 14 minutes by:
9/18/2017
Electronics Technician: Nathan, Technician replied 11 months ago
Nathan
Nathan, Technician
Category: Phone Systems
Satisfied Customers: 31,418
Experience: Residential and commercial systems.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Can you tell me a bit more about the problem please:

1) When you press talk, do you hear a dial tone? Or something else like a busy signal or static?
2) Are there other phones or even a fax, outside of this system but on the same line? If so are they working properly?
3) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)?
4) Do you have dsl service on the same line?
5) Full model of the phone(s) (printed on sticker on the main base station, not the handset)

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Customer reply replied 11 months ago
1 -- Yes
2 -- No
3 -- It's the landline for a five handset system at home.
4 -- I don't know what that is -- but I have nothing else but my home computer on this line.
5 -- KX-TG 7871 -- although in another place it says KX-TG 7875SOK -- Let's go with the online help.
Electronics Technician: Nathan, Technician replied 11 months ago

Thank you for the information,

but these are not yes or no questions, I need complete and specific details, please.
what happens when you try to place a call, what do you hear?

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Electronics Technician: Nathan, Technician replied 11 months ago

Hello, it appears your question is still open.

Do you need more help with this?

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.

Nathan

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