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My phone is a Two phone land line that I've had for 13

Customer Question
My phone is a...

My phone is a Two phone land line that I've had for 13 years. I can call out without problems, but there are no incoming ones and no incoming rings.

Technician's Assistant: How old is the phone?

13 years

Technician's Assistant: How long has this been going on? What troubleshooting have you tried?

It started 4 days ago. What should I try?

Submitted: 11 months ago.Category: Phone Systems
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Answered in 3 minutes by:
9/18/2017
Electronics Technician: Greg A., Engineer replied 11 months ago
Greg A.
Greg A., Engineer
Category: Phone Systems
Satisfied Customers: 3,472
Experience: Working with Electronics for 25+ years.
Verified

Hello & Welcome to Just Answer,

I'm Greg and will do my best to assist with this issue today.

Sorry I didn't see your question earlier and to hear of any issue you are having with your phones.

To help you with this issue, may I ask:

1) The FULL Model Number of the phone system you are working with? If this is a cordless system, that model should be printed on a sticker on the bottom or back of the MAIN base station.

2) What landline phone service provider (phone company) you have for this phone line?

3) Do you access to an outside phone line - such as a cell phone - that can be used to call the landline number - as a TEST?

Please REPLY using the box below and the SEND button.
*** IMPORTANT NOTE: *** ANY requests for "additional services" (such as a phone call) are OPTIONAL and sent BY THE SITE AUTOMATICALLY (and not me), and I may NOT be available by phone.
Feel free to DECLINE (close) any such offers, and continue in this text/chat form.

Thanks

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Customer reply replied 11 months ago
Model #KX TG9331T
Century Link
Yes, I have a cell phone
Electronics Technician: Greg A., Engineer replied 11 months ago

Very good.

If you can, please place a TEST CALL from the cell phone to the landline number - and let me know EXACTLY what you hear IN THE CELL PHONE .

Thanks

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Customer reply replied 11 months ago
It worked this morning, Thank you
Electronics Technician: Greg A., Engineer replied 11 months ago

OK - are you saying the test call was done, and the system is NOW WORKING properly (landline system IS ringing and you can hear it)?

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